Anbu Chinnathambi
McKinney,TX
Summary
Salesforce.com Certified Technical Architect
- 10 years of experience in Salesforce.com that includes Designing, Data modeling, Administration, Configuration, Customization, Integration, Implementation and lightning UI framework development.
- Implemented Sales Cloud, Service Cloud, Financial Service Cloud, Experience Cloud, Marketing cloud and CPQ/CLM for various clients.
- Designed data model for Insurance and mortgage application in Financial Service Cloud to meet the business requirements.
- Responsible for leading a project team in delivering solution.
- Lead technical design sessions, architecting and documenting technical solutions aligned with business objectives.
- Worked on consolidating Multi-Org to Single-Org strategy.
- Designed and Implemented Salesforce Einstein chatbot with advanced capabilities like scheduling payment, adding payment methods and managing billing cycle.
- Proficient with understanding of CRM business processes - Account, Contact, Opportunity, Lead, and Campaign, Activities, Case Management and Knowledge management.
- Hands on experience in designing custom objects, custom tabs, custom fields, page layouts, lightning pages, dynamic form, lightning flow, workflow alerts & tasks, validation rules, approval processes, custom reports.
- Good experience in Salesforce classic to lightning migration, involved throughout the process from assessment to Go-Live.
- Developed REST web service for inbound calls to salesforce and HTTP callouts to other applications like Pega system, API connect, Snowflake.
- Configured Single Sign-On settings using SAML/ODIC in Salesforce.
- Configured Omni-Channel and flow for Case, Chat and Lead assignment.
- Implemented Copado CI/CD and PMD code scanner to improve the code quality.
- Experience in customizing Security Access, Workflows, Data Validation, Analytics, Sales, Marketing, Customer Service and Support Administration.
- Understanding of the SFDC data model, building custom object from schema builder and managing field records, creating master-detail and lookup relationships according to the functional requirement.
- Worked on new Salesforce lightning mobile application customization and enablement.
- Worked on Salesforce and MuleSoft integration.
- Hands on experience in implementing Security Settings like Session settings, password policies, shield encryption, API permissions, sharing rules, permission sets, permission set group, field level security, role hierarchy.
- Detailed knowledge and experience on SFDC CRM business processes for automation, Sales Cloud, Service, Service Cloud, CPQ, Marketing Cloud and Financial Service Cloud.
- Asynchronous Apex – Future, Batch, Queueable and Scheduler Apex Programs.
Overview
10
10
years of professional experience
Work History
Salesforce Technical Architect
American Family Insurance
01.2022 - Current
- Developed system architecture for enterprise solutions using Salesforce to meet customer needs for Financial, Sales and Service organizations.
- Built integration strategies to connect Salesforce with other on-premises and cloud application platforms like AWS, Reltio and more.
- Experience in various Salesforce.com APIs like SOAP, REST, BULK, and Streaming API.
- Designed User replication flow to automate the user provisioning process to meet the business needs of multi-agency system.
- · Implemented Financial Service Cloud with Insurance data model.
- Implemented Copado CI/CD and PMD code scanner to improve the code quality.
- Built Experience cloud sites to engage with customers.
- Configured Service Cloud to handle case management, Email to Case settings, queue/skill-based routing through omni-channel for case and chat.
- Built a custom solution to mask PII data in salesforce records such as Credit card, Bank account number, SSN details and more.
- Implemented Salesforce CTI telephony integration with Genesys and SurveyMonkey tool to capture the feedback.
- Used Salesforce APIs to integrate Salesforce with other tools and third-party applications.
- Experience in Salesforce automation tools like Lightning Flow, Process builder and Workflow rules.
- Acted as a Subject Matter Expert for Salesforce platform.
- Experience/Knowledge in web technologies (HTML/CSS/Java/LWC/AURA).
- Experience with Security Model in Salesforce
- Experience with data structures, data modeling, and database schema
- Experience in application configuration.
- Rapid prototyping.
- Experience with CI/CD and deployment techniques in Salesforce
- Seek out ways to utilize SFDC to improve processes and productivity and make recommendations to support an organization scaling at a rapid pace.
- Perform technical analysis, level-of-effort estimation, design, development, implementation of applications with necessary customizations and integration.
- Support across systems and related integrations native to the SFDC ecosystem.
- Research and find opportunities to utilize SFDC best practices, guidelines to improve system productivity, scaling, and monitoring.
- Experience with key areas of enterprise architecture, including integration technologies, single sign on.
- Strong knowledge of all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases entity and data mapping for data integration and migration.
- Provide Code reviews and approve merge requests.
Salesforce Technical Architect/Lead
Freedom Mortgage
02.2021 - 01.2022
- Experience with CI/CD and deployment techniques in Salesforce
- Seek out ways to utilize SFDC to improve processes and productivity and make recommendations to support an organization scaling at a rapid pace
- Perform technical analysis, level-of-effort estimation, design, development, implementation of applications with necessary customizations and integration
- Support across systems and related integrations native to the SFDC ecosystem
- Research and find opportunities to utilize SFDC best practices, guidelines to improve system productivity, scaling, and monitoring
- Experience with key areas of enterprise architecture, including integration technologies, single sign on
- Strong knowledge of all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases entity and data mapping for data integration and migration
- Provide Code reviews and approve merge requests
- Designed data model for mortgage application in Financial Service Cloud to meet the business requirements
- Designed and Implemented Salesforce Einstein chatbot with advanced capabilities like scheduling payment, adding payment methods and managing billing cycle
- Lead the development effort to replace the legacy CRM with Salesforce
- Performed Salesforce org evaluation and provide architectural guidelines on establishing multi org solutions with ability of sync between orgs and MDM solutions
- Implemented custom sales process to optimize the engagement and improve revenue forecasts
- Designed solutions to meet business need of 360-degree view of customer info from multiple salesforce orgs
- Designed and built various integrations between Salesforce and other enterprise systems such as payment processing/scheduler, appointment scheduler and customer data hub
- Experience in various Salesforce.com APIs like SOAP, REST, BULK, and Streaming API
- Experience in Salesforce automation tools like Lightning Flow, Process builder and Workflow rules
- Experience with key areas of enterprise architecture, including integration technologies, single sign on
- Experience with Security Model design in Salesforce
- Worked on Live Chat agent implementation using Omni-Channel
- Experience in application configuration
- Implemented CI/CD and DevOps process in Salesforce
- Implemented GetFeedback integration to capture the customer feedback
- SDLC Methodology (Agile / Scrum / Iterative Development)
- Led a team of 6 developers and 2 QAs – FSC, Chatbot and Lead Management team
- Troubleshoot and fix defects for planned releases and production issues
- Conduct regular Code reviews and approve merge requests
- Mentor other developers and assist other developers when necessary.
Lead Salesforce Developer
Citizens Bank, Rhode Island
01.2020 - 02.2021
- Worked on Financial cloud as Salesforce Developer; Designed and Developed Custom functionalities
- Managed a team size of 8+ Salesforce developers across different geographical locations
- Using Salesforce best practices - Designed, developed, and deployed Lightning components, Apex Classes, Controller Classes Extension, Batch Apex, Apex Scheduler, Web Services API and Apex Triggers for various functional needs in the application
- Automated custom lead conversion process using lightning component and Apex code
- Created Lightning Flow and Process Builder to perform field updates
- Configured Single Sign-On settings using SAML in Salesforce and implemented SAML based SSO for authentication
- Hands on experience in integrating Salesforce org with other internal systems, vendor applications and ETL tools using SOAP and REST API
- Developed REST web service for inbound calls to salesforce and HTTP callouts to other applications like Pega
- Created many Lightning Components and server-side controllers to meet the business requirements
- Experienced in migrating the standard and custom objects in standard experience to lightning experience
- Worked on Test methods to include the controllers and Trigger Handlers to ensure all the apex code has coverage and is being pushed to other sandboxes and production environments
- Created Record Types, page layouts, Search layouts to organize fields, custom links, related lists, and Field Sets
- Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
- Used Force.com Explore to write SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects
- Involved in Custom Integration of Outbound Messages, Reports, Custom Objects and Tabs, Email Services, AppExchange Package & Custom Application
- Worked on CI/CD tools like COPADO, Visual Studio Code and Welkins IDE
- Used ‘Service Now’ tool to track incident and Jira for project management.
Sr. Salesforce Developer
Phillips 66
04.2016 - 02.2020
- Worked closely with Business users for requirements gathering, analysis and development
- Implemented Marketing and Sales processes covering Leads, Accounts, Contacts, Opportunities, Forecasting, Quotes, Pipeline management etc
- Implemented Sales and Service Cloud
- Worked on Apttus CPQ, Conga Composer and Apttus Contract Life Cycle management
- Worked closely with business analysts and performed detailed analysis of business and technical requirements in order to design the solutions
- Using Salesforce best practices - Designed, developed, and deployed Lightning components, Apex Classes, Controller Classes Extension, Batch Apex, Apex Scheduler, Web Services API and Apex Triggers for various functional needs in the application
- Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services
- Worked extensively in customization of Service Cloud Console by embedding lightning pages and Visualforce pages in custom console components, highlight panel and interaction log
- Developed various Webpages in Lightning aura component and Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry
- Used various visual force components to update a Visualforce chart in response to a user’s actions
- Created Lightning Flow and Process Builder to perform field updates
- Created Salesforce.com Platform Event to integrate with MuleSoft
- Created many Lightning Components and server-side controllers to meet the business requirements
- Experienced in migrating the standard and custom objects in standard experience to lightning experience
- Prepared plans and wrote test Classes for successful rollout, migration to production environment and scheduled sandbox refreshes
- Created Record Types, page layouts, Search layouts to organize fields, custom links, related lists, and Field Sets
- Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
- Used Force.com Explore to write SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects
- Involved in Custom Integration of Outbound Messages, Reports, Custom Objects and Tabs, Email Services, AppExchange Package & Custom Application
- Created and maintained User Roles, Security, and Profiles that was required for the Salesforce Knowledge implementation
- Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization
- Generated Queries using Apex Explorer and WSDL application to connect with different servers
- Involved in migrating data into Salesforce application using apex data loader
- Managed and implements customization requests by Business Users, including creating workflow triggers, workflow alerts, and automated email response
- Deployed applications from sandbox to sandbox/production using ant migration tool, Eclipse and Change Set
- Environment: Salesforce.com CRM Application Platform, Force.com, Apex Language, Apex Triggers, Apex Data loader, Visualforce, SOQL, SOSL, WSDL, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Production environment, Eclipse IDE Plug-in.
Salesforce Developer
Apps Solutions Inc
03.2014 - 04.2016
- Worked on Standard objects such as leads, Opportunities, Accounts, Contacts, Campaigns and cases
- Wrote Apex code to convert lead to a contact and associate the contacts with accounts
- Implemented Email-To-Case and Web-To-Case and web-to-lead implementations
- Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting
- Worked on Developer console and Workbench to update column fields in Accounts by executing Apex code from Anonymous Window
- Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules
- Developed and deployed approval processes for leads conversion, opportunities and products/Assets management
- Worked on supporting Salesforce applications and handling Salesforce tickets on daily basis
- Interacted with various teams in order to resolve those tickets on time
- Developed Apex classes, Controller Classes, Apex triggers and API integration for various functional needs in the application
- Implemented the requirements on Sandbox and Force.com IDE plug in during Eclipse and deploying it in production
- Created workflow rules and defined related tasks, email alerts, and field updates
- Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages
- Worked on role hierarchy & sharing rules to configure visibility
- Maintained Organizational Hierarchy created Profiles, Roles and maintained Sharing/Security for FLS, Record-level Security
- Created and deployed several reports using force.com platform
- Customized the dashboards to track usage for productivity and performance of business centers and their sales team
- Environment: Saleforce.com platform, Force.com Sites, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, CSS, Java Script, HTML-5, Email Services
Education
Master of Science - Information Technology
Southern New Hampshire University
ManchesterBachelor of Science - Information Technology
Anna University
Skills
- Technical Architecture Design
- Systems Implementations
- Technical Integration
- Solution Prototypes
- Application Development Framework
- Migration Strategies
- Client Engagement
- Lightning UI Development
- Requirements Analysis
- Salesforce Best Practices
Accomplishments
- Certified System Architect
- Certified Application Architect
- Certified Integration Architect
- Certified Data Architect
- Certified Sharing and Visibility Designer
- Certified Identity and Access Management Architect
- Certified Development Lifecycle and Deployment Architect
- Certified Developer
- Certified Administrator
- Certified App Builder
- Apttus Certified CPQ Specialist
- Copado Certified Administrator
- Copado Certified Consultant
Timeline
Salesforce Technical Architect
American Family Insurance
01.2022 - Current
Salesforce Technical Architect/Lead
Freedom Mortgage
02.2021 - 01.2022
Lead Salesforce Developer
Citizens Bank, Rhode Island
01.2020 - 02.2021
Sr. Salesforce Developer
Phillips 66
04.2016 - 02.2020
Salesforce Developer
Apps Solutions Inc
03.2014 - 04.2016
Master of Science - Information Technology
Southern New Hampshire University
Bachelor of Science - Information Technology
Anna University