Anca Benchakroun
Kennesaw,GA
Overview
28
28
years of professional experience
Work History
Client Specialist
Bank of America
09.2021 - Current
- Fast-paced environment where meeting deadlines is important with various production and support functions of the escalations team
- Proven experience in researching, documenting, and escalating issues as required
- Handle a variety of escalation tasks including calls from internal and external clients and dealerships
- Working directly with clients, dealers, sales, loan processors, and underwriters to resolve deficiencies in loan packages and/or applications
- Additional duties and responsibilities include clerical, administrative, and loan processing, evaluating financial documents, problems solving to include verifying documents are meeting guidelines for loan approval and funding
- Mentoring & coaching less experienced associates through Pilot Programs designed to succeed
- Experience using collaboration tools such as SharePoint and WebEx
Loan Officer
Bank of America
09.2019 - 09.2021
- Working on Payment Protection Program team, analysing application, reviewing documents for Forgiveness Program
- Track and maintain credit and loan data
- Direct sales experience
- Work directly with clients to review agreements, explain programs, and negotiate loans and terms
- Identifying effective strategies, analyse and evaluate information given by customers that will allow to determine if fraudulent application has been submitted
- Proven experience cultivating and strengthening client and business partner relationships
- Ensure adherence to company guidelines and standards.
Compliance Risk Analyst Specialist
US Bank
11.2017 - 09.2019
- Responsible for the Quality Assurance and Quality Control review of the Currency Transaction Reporting department and suspicious activity in accordance with the Bank Secrecy Act
- Assist in implementation of an effective risk management framework with respect to Economic Sanctions Screening (OFAC)
- Ability to analyze and manipulate large data sets
- Contribute to risk coverage plans, executes independent risk monitoring, testing, and risk assessments
- Knowledge and experience with Consumer and Broker Dealer products and services, and applicable compliance rules and regulations
- Prepare payment and settlement schedules and disbursements
- Ensure that all operational arrangements are in place for proper servicing
- Import, export and stand-by letters of credit, foreign exchange settlement, collection, credit, foreign currency drafts, foreign remittances, banks acceptances, offshore lending and investment activities
- Advanced data analytics in a data environment within a risk & fraud function of the department policy
- Execute analysis for identifying and consistently categorizing the root cause of fraud events observed within the department
- Escalate regulatory relations concerns to Compliance Manager or Executive.
Sr. Retail Loan Processor
Bank of America
02.2013 - 11.2017
- Responsible for auto loan processing and funding for the CVL auto Loan department
- Reviewing loan documents for fraudulent activities and disbursing loan proceeds
- Identifying effective strategies, analyse and evaluate information given by customers that will allow to determine if fraudulent application has been submitted
- Work closely with underwriting department for Indirect Loans assuring all guidelines are met for disbursement of loans
- Received Bronze Award for 100% call monitoring for excellent customer service
- Q3, Q4 MVP Consumer Lending Award for superior customer service.
Office Manager
Angelo's Georgopoulos, Consulting Engineers
09.1996 - 12.2012
- Payroll administrator, responsible for creating and maintaining the payroll configuration
- Prepared monthly a reconciled aged payables listing
- Processed all earnings recorded on the timesheets with correct pay rates.
Education
BBA - Finance
St. John's University
New York, NYSkills
- Self-motivated, operates with a sense of urgency and strong attention to detail
- Understanding of and adherence to risk guidelines to proficiently identify, manage and escalate risk to grow the business responsibly
- Ability to navigate numerous variables (including employee needs, line of business/partner considerations, and risks) and creatively problem-solve based on information on hand
- Highly organized, accuracy driven, proactive work ethic to ensure consistency of data entry and appropriate urgency to sensitive situations
- Experience with appropriately handling and safeguarding confidential information
- Experience in escalations and issue management
- Experience in fraud, sanctions, or any financial crimes
- Supports with escalating financial crimes related compliance and operational risks and issues to appropriate governance routines, management/board level committees
- Strong critical thinking and problem solving, strategy planning and project management experience
- Leadership skills and proven experience leading projects, training new associates to exceed in new programs
- Ability to manage multiple tasks successfully and efficiently in a fast paced, regulatory driven environment
- Accountable - ability to assume significant responsibilities and flexibility to manage changing deadlines and priorities
- Coaching experience and/or Subject Matter Expert
- Assists in the identification, aggregation, reporting, and escalation of the remediation
- Assists with the development of risk metrics, monitors related performance and breach remediation
- Strong ability to organize, prioritize and balance multiple sales activities
- Project management skills: Influencing, leading, talent development
Languages
Romanian
Full Professional
Timeline
Client Specialist
Bank of America
09.2021 - Current
Loan Officer
Bank of America
09.2019 - 09.2021
Compliance Risk Analyst Specialist
US Bank
11.2017 - 09.2019
Sr. Retail Loan Processor
Bank of America
02.2013 - 11.2017
Office Manager
Angelo's Georgopoulos, Consulting Engineers
09.1996 - 12.2012
BBA - Finance
St. John's University