Anca Lange

- Assisted over 100+ with DVC Member education on Disney Vacation Club policies daily.

- Handled confidential member information with the utmost discretion and integrity.

- Maintained in-depth knowledge of current promotions and discounts, effectively communicating these benefits to members and maximizing their vacation experience.

- Leveraged strong communication and interpersonal skills to provide exceptional customer service to Disney Vacation Club Members, addressing their diverse needs and inquiries.

- Demonstrated proficiency in reservation management by booking Villas, Hotels, dining, recreation, and park reservations across Disneyland and Walt Disney World Resort, while handling ticketing and other travel-related services.

- Resolved member concerns and complaints professionally and efficiently, ensuring satisfaction and maintaining positive relationships.

- Provided efficient technical support by assisting 100+ DVC Members with website access issues daily.

- Demonstrated exceptional customer service skills by assisting over 200+ Guests daily at Disney's Grand Californian Hotel and Spa.

- Monitored room charges, pre-blocking, and balancing hotel room inventory of 1000+ rooms daily to anticipate and deliver on Guest expectations as the Room Ready Lead.

- Demonstrated strong organizational and communication skills, ensuring smooth collaboration and efficient task completion.

- Collaborated effectively with various teams (VIP Member Services, Guest Experience, Housekeeping, Engineering, and Horticulture) through multiple channels (phone, email, Microsoft Teams) to prioritize room preparation for special occasions.

- Streamlined guest experience by building rapport and addressing vacation planning needs, including securing theme park and restaurant reservations through designated systems.

- Handled cash and electronic transactions $9000+ daily.

- Assisted more than 100+ customers daily with various concerns, questions, complaints, and promoting new products and services.

- Trained over 100+ new hires on company policy, procedures, and on-the-job training.

- Led a team of 26 in high-volume seat belt production (2,000 weekly quota) for Honda and Toyota, ensuring quality and on-time delivery through material coordination and production oversight.