Ancel Carter
Silver Spring,Maryland
Summary
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
6
6
years of professional experience
Work History
Receptionist
Kaiser Permanente
Silver Spring, MD
07.2024 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Car Sales Consultant
Darcars Lexus of Silver Spring
Silver Spring
04.2023 - 07.2024
- Provide exceptional customer service to potential car buyers
- Assist customers in selecting the right vehicle based on their needs and preferences
- Coordinate with the sales team and management to ensure smooth transactions
- Follow up with customers to ensure satisfaction and address any concerns
Call Center Representative
Children's National Medical Center
Silver Spring
10.2021 - 04.2023
- My work experience at Children's National Medical Center consisted of answering incoming calls on the scheduling line, coordinating appointments with Doctor's schedules, and managing outside referrals all within the urology department
- Managing phone lines receiving high call volumes
- Assisting my team with any questions or concerns regarding scheduling
- Assisting my team with any difficult situations regarding upset parents or schedule conflicts
- Resolving any common/simple IT issues that would result in slow performance of scheduling and call backup in my department
- Brainstorming activities and ideas to boost the moral of call center representatives inside the office
Restaurant Store Manager
Jimmy Johns
Silver Spring, Maryland
10.2018 - 04.2020
- Restaurant Store Manager that leads a team of 7 on daily operations of running a store
- Hires, trains, supervises and schedules kitchen staff and delivery drivers
- Manage daily food production by planning, coordinating, and driving to culinary standards which includes recipe compliance, food quality, and inventory management
- Monitor services and support assistant manager to ensure his/her employees are at the right place/right time
- Involved in the recruitment, training, coaching, disciplining, and retention of staff
Education
General studies -
James Madison
Norcross, Georgia08.2021
Skills
- Persuasive Speaking Skills
- Empathy
- Adaptability
- Ability to Use Positive Language
- Taking Responsibility
- Patience
- Data Entry
- Administrative Support
- Scheduling
- Positive and professional
- Tech-Savvy
Languages
- English
- Spanish
Timeline
Receptionist
Kaiser Permanente
07.2024 - Current
Car Sales Consultant
Darcars Lexus of Silver Spring
04.2023 - 07.2024
Call Center Representative
Children's National Medical Center
10.2021 - 04.2023
Restaurant Store Manager
Jimmy Johns
10.2018 - 04.2020
General studies -
James Madison