Ancilla Nkakou
Atlanta,GA
Summary
Driven professional with a proven track record at Delta Air Lines, Inc, excelling in customer support and problem resolution. Skilled in MS Office and adept at team collaboration, consistently enhanced customer satisfaction and streamlined operations. Demonstrated ability to multitask and achieve targets, significantly contributing to organizational goals with a focus on results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Delta Air Lines, Inc
06.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Senior Specialist, Participant Representative
E*TRADE Financial
11.2021 - 12.2022
- Managed high volume of inbound calls and emails from top executives to provide financial advices
- Planned and executed solutions for executives inquiries for product related questions
- Assisted in the creation of meetings, trainings. and coaching sessions
- Managed effectively issues resolution for existing clients by proposing opportunities for deepening client relationships
Business Office Manager
Reign Education and Business Consulting
12.2018 - 12.2021
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Manager
Paisano's Pizza Of Scs
01.2017 - 12.2018
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Science - Business Administration And Management
Texas Wesleyan University
Fort Worth, TX05.2016
Skills
- Customer Support
- Problem Resolution
- Team Collaboration
- MS Office
- Multitasking
- Account Management
Certification
Microsoft Office
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Associate
Delta Air Lines, Inc
06.2022 - Current
Senior Specialist, Participant Representative
E*TRADE Financial
11.2021 - 12.2022
Business Office Manager
Reign Education and Business Consulting
12.2018 - 12.2021
Manager
Paisano's Pizza Of Scs
01.2017 - 12.2018
Bachelor of Science - Business Administration And Management
Texas Wesleyan University