ANCIYA YOONAS
Barking
Summary
Dedicated and results-driven professional with a strong academic background in Engineering Management, holding a Master of Science (MSc) degree. I look forward to work in an innovative and challenging environment that could enhance and improve my skills, knowledge and grow with the company. Previous experience as a Customer Support Associate, showcasing exceptional communication, problem-solving, and customer service abilities. Committed to continuous learning, growth, and teamwork. Possesses the skills to foster efficiency and collaboration in administrative tasks within a dynamic work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food and Beverage Assistant
Residence Inn by Marriot
03.2023 - 10.2023
- Delivered qualitative service which comes up to 5 steps to the guest optimizing to their needs
- Sales increase by 50% among the food service by changing tactics which benefits both customers and the company
- Expert in till systems
- Initiated lively conversations with guests during breakfast service, ensuring a memorable dining experience; contributed to 15% increase in positive online reviews
- Proficient in implementing efficient inventory control strategies, optimizingstock levels, and conducting regular audit to ensure accurate tracking, resulting in improved overall operational efficiency and cost savings
- Planned and executed the integration of Marriott's hygiene and safety protocols, maintaining a perfect compliance record
- Actively immersed in Marriott's continuous training initiatives, honing customer service skills, strengthening food safety knowledge, and cultivating exceptional problem-solving abilities
- This dedication to self-development significantly elevated my performance as an F&B Assistant, positively impacting guest satisfaction
- Strong organizational and time management skills, showcased in my ability to efficiently manage breakfast buffets and coordinate Front-of-House activities in fast-paced hospitality settings.
Associate - Backend HR process (Amazon)
Sutherland Global Services
03.2020 - 11.2021
- SPOC for the Long-Term Sickness HR Operations activities
- Worked for Amazon employees in accommodating their leave requests
- Managed and updated leave and absence data for 500+ employees in PeopleSoft and My Time tools; ensured compliance with company policies and reduced leave processing time by 25% through streamlining workflows and implementing automated reminders
- Implemented efficient data entry processes, reducing errors by 25% and ensuring the accuracy of leave and absence data; facilitated seamless reporting for management and enhanced overall operational efficiency
- Prepared detailed summary reports to monitor and identify instances of employee breaches in threshold metrics
- Utilized Panorama software to manage and track cases related to threshold breaches, ensuring timely resolution
- Streamlined case handling process by prioritizing Formal Health Review Meetings (FHRM) and Informal Health Review Meetings (IHRM) based on urgency; decreased average resolution time and improved customer satisfaction
- Mentored a team of 15 by delivering comprehensive process training sessions, resulting in a 25% increase in productivity and a 50% reduction in error rates
- Resolved customer issues using strong interpersonal skills
- Responded promptly to enquiries from clients, members, and staff via outlook.
Education
MSc in Engineering Management -
University of Greenwich
01.2023
B-TECH in Electronics and Communication -
KMEA Engineering College, APJ Abdul Kalam Technological University
01.2019
Skills
- Microsoft Office Suite: Word, Excel, PowerPoint
- Leadership
- Communication
- Organization
- Problem Solving
- Teamwork
- Adaptability
- Hard-working & Dedicated
- MATLAB
- Proteus
- Basics knowledge in C
- C & JAVA
Websites
Certification
- Indian Institute of Technology (IIT), Bombay: Completion of C training
- LinkedIn Learning: Certification of Excel Essential Training (Microsoft 365)
References
References are available upon request.
Languages
Hindi
Native language
English
Beginner
A1
Timeline
Food and Beverage Assistant
Residence Inn by Marriot
03.2023 - 10.2023
Associate - Backend HR process (Amazon)
Sutherland Global Services
03.2020 - 11.2021
MSc in Engineering Management -
University of Greenwich
B-TECH in Electronics and Communication -
KMEA Engineering College, APJ Abdul Kalam Technological University