Ancy Phinsy Philip

Highly self-driven, committed and qualified professional with proven experience in customer relations, recruitments, training and developments, operations, and employee relations. Key competencies include high level of verbal and written communication skills, time management, customer relationship management, project management and dedication and willingness for continuous process improvement Accomplished [Job Title] with [Number] years of experience leading human resources operations and organizational planning. Well-versed in employment laws, performance appraisals, salary structure and benefits program management. Seasoned expert at protecting company interests and building successful office culture to promote employee retention and performance.

MS Office (Outlook, Word, Excel, PowerPoint etc.)

CPC-A from AAPC

• RM Esi Pvt Ltd, Kerala, Human Resource Executive, 09/2015, 02/2018, Provides customer support related to one or more HR specialties with a high degree of accuracy and strict adherence to written procedures, Consistently provides exceptional customer service to include providing timely, accurate information and problem resolution, liaising with HR Business partners where appropriate., Resolve individual employee issues related to payroll, benefits and reward schemes in accordance with policies and procedures, Takes ownership of pre and post joining formalities and benefits and reward processes along with other day to day general activities, Provides monthly, quarterly and annually reports for information and statistics, Collaborates effectively with others in order to execute tasks and fulfill key deliverables in order to develop credibility. Integrates efficiently with team members, seeking input/assistance as needed
• Stars Abroad Consultancy, Kerala, Student Counsellor, 06/2014, 08/2015, Assess potential applicants and determine if they are qualified to apply and enrol in various degree programs., Qualify and advise students for various academic programs, Assist students with the enrolment process, Prepare and maintain sales progress, conversion and related reports on a weekly basis, Build rapport and provide guidance for students interested in pursuing higher education, Consult with the Academic Offices to ensure an excellent student experience
• Modi ATI Education Pvt.Ltd, New Delhi, Human Resource Executive, 01/2011, 12/2012, Assisting in end-to-end recruitment process starting from the screening resumes, interviewing, psychometric testing processes, post-offer candidate management and orientation, Handling the joining formalities and documentation of new joinees, such as issuing offer & appointment letter and exit formalities of the leavers & conducting the exit interviews., Handling Employee Database in both in Soft copy and Files Management, Maintaining & updating the leave records for the staff members & sending the quarterly leave balance., Responsible for preparing the MIS report or any other HR Reports required by the management, Handling all the queries of the employees relating to Leaves, Attendance, so on., Proper communication of the various policies, strategies and benefits to employees.
• Omkar Ayurveda, Kerala, Human Resource Executive, 04/2008, 04/2009, Staff Recruitment, Creating employment contracts, new employee orientation on the policies and procedures of the organization, Organizing training sessions including new joiners and refresher sessions, Coordinating with consultant for PF and ESIC procedures, Handle Master HR management in Software to keep track on employees, their attendance, Incentives, weekly off's and Adjustments towards comp offs, Design HR policies towards Travel, Staff welfare, Monitor payments towards Bonus's, Incentives, Service charge, and other commissions, Executing Health insurance policies for employees, Coordinating with Accounts Managers for Salary calculations based on Attendance and HR policies, Looking after contract renewals, Promotions and negotiating the Packages based on performance of employees, closely follow the career path set for employees based on their capabilities and maintain healthy communication practices in organization
• Radisson White Sands Resort, Goa, Guest Relation Executive in the Ayurveda Department, 04/2007, 03/2008, Create and implement such documents as staff schedules, meeting minutes, safety rules, policy and procedure manuals, standards and procedures, disciplinary notices, and performance reviews., Responsible for all marketing aspects of the spa, including promotions, displays, and printed material, Responsible for hiring, training, scheduling, performance reviews, team building, conflict management, business building, skill enhancement and goal setting., Manage day-to-day operation of the spa, including; reception, reservations, hosting, maintenance, etc., Development of sales targets and analysis of weekly, monthly and annual goals and strategy for increase in sales., Create and monitor spa programs for clients and evaluate effectiveness of existing or newly added programs., Plan and implement monthly promotions and programs and special events for target populations relating to spa services., Monitor current trends in the industry and make recommendations to owners., Deal with guest complaints/concerns and try to resolve problems independently whenever possible., Provide an unequalled spa experience for our guests and associates., Meet regularly with owners and attend meetings as required., Co-ordinate spa promotions., Meet with group meeting planners and coordinators as required, to assist in showing spa facility and administering groups programs.

• Provides customer support related to one or more HR specialties with a high degree of accuracy and strict adherence to written procedures
• Consistently provides exceptional customer service to include providing timely, accurate information and problem resolution, liaising with HR Business partners where appropriate.
• Resolve individual employee issues related to payroll, benefits and reward schemes in accordance with policies and procedures
• Takes ownership of pre and post joining formalities and benefits and reward processes along with other day to day general activities
• Provides monthly, quarterly and annually reports for information and statistics
• Collaborates effectively with others in order to execute tasks and fulfill key deliverables in order to develop credibility. Integrates efficiently with team members, seeking input/assistance as needed

Title: HR

• Mater Adult Hospital, Brisbane, Admin Assistant, 10/2013, 05/2014
• Cerebral Palsy League, Brisbane, Human Resource Assistant, 10/2013, 05/2014

• CPC- A Certified from AAPC
• Member of AAPC (American Academy of Professional Coders)