And-Gela Miller
Newport News,VA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Generalist
Huntington Ingalls Industries
Newport News, VA
01.2023 - Current
- Display strong telephone etiquette, effectively handling difficult calls.
- Utilize document management system to organize company files, keeping up-to-date and easily accessible data.
- Evaluate needs of departments and delegated tasks to optimize overall production.
- Work closely with human resources to support employee management and organizational planning.
- Create spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled incoming calls and directed callers to appropriate department or employee.
- Oversee staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Performs variety of activities in support of functional areas such as finance, purchasing, or human resources or for a specific project/business/technical unit.
- Gathers, collects, records, tracks and verifies data and information from multiple sources.
- Compiles, reviews and analyzes data. Uses software for functional area, to compile and generate reports, statistics, timelines, tables, graphs, correspondence and presentations.
- May design processes to enhance work flow. Provides data and information to others on functional unit processes and procedures.
- Develop and implement program quality plans, programs, and procedures using statistical quality control statistics, lean manufacturing concepts, and six-sigma tools and analyses.
- Ensures that performance and quality products conform to established company and regulatory standards.
- Reviews, analyzes and reports on quality discrepancies related to assembly, process, mechanical, electrical and electro-mechanical systems. Investigates problems and develops disposition and corrective actions for recurring discrepancies.
- Interfaces with manufacturing, engineering, customer, vendor and subcontractor representatives to ensure requirements are met.
- Recommends corrective actions, dispositions and modifications.
- Performs normal office functions such as setting up and maintaining files; interviewing callers and making proper referrals;
- arranging meetings and conferences; and receiving, referring, or answering mail.
- Reviews drafts and finished documents for appropriate grammatical usage; answers questions relating to office operations and established policies and procedures.
- Gathers, compiles and reports on information relevant to supervisors assignment. May take and transcribe dictation.
CSR, Sales
At Home
Hampton, VA
08.2020 - 04.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Followed policies and procedures to meet or exceed established performance requirements.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Troubleshot shortages and overages to support quality control efforts.
Insurance Agent
GEICO, Government Employees Insurance
Virginia Beach, VA
11.2022 - 01.2023
- Prepared proposals and conducted closing interviews to increase insurance sales.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Achieved repeat business and referrals through personalized services.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Sought out new clients and developed clientele by networking to find new customers.
- Counseled prospects and policyholders on coverage, limits and regulations.
PSR
IQVIA
New Brunswick, NJ
08.2021 - 11.2022
- Responded to customer inquiries and problems to promote great service.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Customer Care Representative
Cma Cgm
Norfolk, VA
06.2020 - 03.2022
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Delivered customer support to high call load each shift.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Supported customers to maintain positive relationships throughout and following sales processes.
Administrative Assistant
SAE
New York, NY
02.2017 - 03.2020
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Education
Bachelor of Arts - African American Studies
Cuny Queens College
Queens, NY08.2010
Bachelor of Arts - English Literature
Cuny York College
Queens, NY05.2002
High School Diploma -
Martin Van Buren High School
Queens Village, NY06.1996
Associate of Arts - Business Management
Thomas Nelson Community College
Hampton, VASkills
- Documentation Skills
- Process Analysis
- Team Building
- Customer Service
- Maintenance and Repair
- Quantitative Skills
- Experience in Leadership
- Data Entry
- 10-Key Proficiency
- Filing
- Documentation and Reporting
- Microsoft Outlook
- Advanced MS Office Suite Knowledge
- Training and Development/O26 qualification record system
- Microsoft Tools
- Records Management
- Computer Proficiency
- Labor Relations
- Microsoft Excel/Sharepoint
- Customer Relations
- Experience using LX and Qual Book/SAP/Cognos
- Proficient in the use of MS Excel
- Working knowledge of MS Access
- General knowledge and understanding of basic welding processes preferred
Certification
- Licensed State insurance Certified - 2022
References
References available upon request.
Timeline
Administrative Generalist
Huntington Ingalls Industries
01.2023 - Current
Insurance Agent
GEICO, Government Employees Insurance
11.2022 - 01.2023
PSR
IQVIA
08.2021 - 11.2022
CSR, Sales
At Home
08.2020 - 04.2023
Customer Care Representative
Cma Cgm
06.2020 - 03.2022
Administrative Assistant
SAE
02.2017 - 03.2020
Bachelor of Arts - African American Studies
Cuny Queens College
Bachelor of Arts - English Literature
Cuny York College
High School Diploma -
Martin Van Buren High School
Associate of Arts - Business Management
Thomas Nelson Community College
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