Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Anda Jones

Willcox,AZ

Summary

Dynamic Assistant Manager at Circle K with proven expertise in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and streamlined cash handling processes, achieving a significant reduction in discrepancies. Skilled in staff training and development, fostering a motivated team environment that drives operational excellence.

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Circle K
12.2020 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Shift Manager

Burger King
05.2009 - 03.2010
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Promoted a positive work environment through open communication and constructive feedback.

Education

No Degree -

Pima Medical Institute
Tucson, AZ

High School Diploma -

Benson Union High School
Benson, AZ
05-1997

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Retail operations
  • Employee scheduling
  • Operations management
  • Customer rapport
  • Sales strategies
  • Customer relationship management (CRM)
  • Staff development
  • Policy enforcement
  • Sales reporting
  • Project management abilities
  • Schedule oversight
  • Meeting facilitation
  • Promotional planning
  • Multitasking and organization
  • Corporate social responsibility
  • Team collaboration
  • Strategic thinking
  • Adaptability and flexibility
  • Verbal and written communication
  • Scheduling and planning
  • Workplace safety compliance
  • Employee supervision
  • Coaching and mentoring
  • Product and service sales
  • Inventory management
  • Process improvement strategies
  • Financial reporting
  • Compliance
  • Vendor relationship management
  • Reporting and documenting
  • Employee engagement
  • Team motivation techniques
  • Customer service and satisfaction
  • Rewards program oversight
  • Budget assistance
  • Policy administration
  • Teamwork and collaboration
  • Computer skills
  • Problem resolution
  • Multitasking Abilities
  • Organizational skills
  • Multitasking
  • Active listening
  • Work Planning and Prioritization
  • Customer relationship management
  • Staff training
  • Scheduling and coordinating
  • Professional and courteous

Timeline

Assistant Manager

Circle K
12.2020 - Current

Shift Manager

Burger King
05.2009 - 03.2010

No Degree -

Pima Medical Institute

High School Diploma -

Benson Union High School

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Anda Jones