Andaz Mirza

1. Respond to customer inquiries via phone, email, or chat.
2. Resolve customer complaints and concerns professionally.
3. Provide product/service information and pricing.
4. Process orders, cancellations, and modifications.
5. Escalate complex issues to management.
6. Maintain accurate customer records.
7. Offer promotions, discounts, and loyalty programs.
8. Conduct customer surveys and gather feedback.

9. Assign drivers/route optimization.

10. Communicate with drivers and resolve issues

11. Manage dispatch schedules and routes.

12. Maintain accurate dispatch records.

1. Process transactions accurately and efficiently.
2. Provide exceptional customer service, responding to inquiries and resolving issues.
3. Handle cash, credit card transactions, and mobile payments.
4. Maintain a clean and organized workspace.
5. Answer phone calls and respond to customer messages.

- Respond to inquiries, phone calls, and emails.
- Conduct site tours and meetings with potential clients.

Collaborate with clients to understand event requirements.
- Coordinate logistics, catering, and decorations.

Develop and maintain client relationships.

Work closely with banquet staff, chefs, and vendors.
- Ensure exceptional service delivery

- Collect client feedback.
- Implement improvements based on feedback.

- Respond to customer inquiries and resolve issues.
- Process transactions, payments, and account updates.
- Provide product information and promotions.

- Analyze credit applications and transaction data.
- Assess potential risks and make approval decisions.
- Monitor accounts for suspicious activity.

Evaluate credit applications and financial data.
- Determine creditworthiness and set credit limits.
- Review and update credit policies.