Andee Boutalis
Norfolk,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Program Manager
MSC Branch Exchange Program
11.2021 - Current
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Identified program obstacles and communicated possible impacts to team.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Developed and maintained logistics workflows, procedures and reports.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Devised creative solutions to critical customer and user needs.
- Interacted with customers and clients to identify business needs and requirements.
- Participated in vendor selection and management process for program initiatives.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Supervisor
Navy Exchange
06.2020 - 11.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
Customer Service Representative
Navy Exchange
10.2016 - 06.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Health Education
University of North Florida
Jacksonville, FL12.2010
Skills
- Team leadership and direction
- Decision-Making
- Problem-Solving
- Detail Oriented
- Strategic Planning
- Team Leadership
- MS Office Applications
- Program Leadership
- Training and Development
- Critical Thinking
Languages
American Sign Language
Full Professional
Timeline
Program Manager
MSC Branch Exchange Program
11.2021 - Current
Supervisor
Navy Exchange
06.2020 - 11.2021
Customer Service Representative
Navy Exchange
10.2016 - 06.2020
Bachelor of Science - Health Education
University of North Florida