Andel Van Der Westhuizen
Independent Contractor
Wellington,CO
Summary
Highly adapted individual looking for long term position that will put various skills to work them. A willingness to take on added responsibilities to meet team goals. Dynamic attitude with hands-on experience in Accounting and office administrion, Customer service / hospitality, and Healthcare / Social service industries. A talent for navigating challenges bringing strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Possesses versatile skills in project management, problem-solving, and collaboration.
Overview
23
23
years of professional experience
Work History
Independent Business Owner
Adii Rose
08.2020 - Current
- Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by delivering top-quality products and services, ensuring repeat business from satisfied clients.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions. Negotiated with vendors to reduce office supply costs
- Optimized calendar management by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports, ensuring accurate documentation of spending for budgeting purposes.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Supported recruitment processes, scheduling interviews and rides
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Deliver outstanding service to customers to maintain and extend relationships for future business opportunities.
- Develop and maintained strong working relationships with clients, leading to repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
- Created and managed project plans, timelines and budgets.
- Conducted regular reviews of operations and identified areas for improvement.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications to ever changing tech and photo esthetics preferences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, project progress, expenses, communications for accurate invoicing, ensuring proper follow-up and resolution of issues
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Met customer call guidelines for service levels, handle time and productivity.
- Monitored cash flow in multiple payment avenues filtering and documenting all debits to one organized account. While maintaining adequate cash supply for daily operations
- Followed-through on all critical client escalations to increase customer retention rates.
- Identified and resolved discrepancies and errors in customer accounts.
Clinical Care Coordinator & Case Manager
Intervention Community Correction Services / 1st A
07.2017 - 02.2019
- Provided case management with high-risk offenders committed or placed to Community Corrections where they complete a program focused on reducing recidivism and relapse
- Completed intake of new referrals with in set timeframes, maintained files and organized documentation in both computer and file, completed pertinent documents in a timely manner, kept up with client document notes for meetings and interactions
- Conducted weekly one on one meetings involing Motivational Interviewing to increase the likelihood of change within my client. Positive changes expressesed successfully within various stages of change throughout our time together
- Monitored urinalysis, treatment progress and stability factors of the client to ensure offenders were complying and accountable to their program
- Developed individualized case plans and assignments to support the client toward internal and external motivations of change
- Provided referrals, monitoring, advocating, and linkage for parolees’s at risk of recidivating to assist them with successfully completing parole through treatment referrals and urinalysis monitoring
- Built/maintain good working relationships with clients, co-workers, Department of Corrections, and approved treatment providers in the community
- Adhere to policy and procedures through maintaining deadlines, following chain of command, documenting and targeted case management notes
- Orientate clients with intake process, schedule assessments, properly initiate telemedicine assessments, complete case planning, proficiently enter referrals according to Medicaid status, enroll clients into Medicaid (if eligible), accurately complete treatment referrals according to treatment type, treatment location and payor type
Career Path Facilitator/Phlebotomy Instructor
The Matthews House Education and Employment Center
08.2013 - 01.2017
- Advocated, engaged, mentored, empowered, strengthened and built good relationships with “all” participants
- Communicated and maintained good working relations with outside agencies and participants
- Completed thorough intake with referred participants, utilizing Motivational Interviewing techniques to inspire participants toward an individualized career goal plan
- Assisted participants with short/long term goal setting to attain individual career/educational goals; continually following up and documenting progress of their goals
- Facilitated and attended appointments alongside clients to other nonprofit and government agencies to ensure client was connected to the appropriate employment resources that supported their career goals
- Instructed a class that required in depth knowledge and hands on skills requiring meticulous attention to detail
- Developed and implemented curricula that adhered to National standard protocol, allowing students to sit for Nationally Accredited exam with the majority of students earning certification and employment immediately
- Supervised, monitored and graded students ability to perform the tasks taught to them utilizing different learning styles e.g
- Kinesics, auditory, visual and repetition
- Facilitated student engagement with volunteering opportunities e.g
- Engaged in Health fairs, job fairs, job shadowing
- Referred and assisted participants with resumes and hiring processes e.g
- Interview etiquette and techniques
Volunteer/Mentor/Tutor/At-Risk Teacher
Youth Wise Coalition & Northern Hills Alliance
01.2011 - 02.2013
- Youth wise a volunteer position that involved mentoring at risk teen youth that may or may not have had involvement with the juvenile justice system; modeled responsible behavior & maintained professionalism
- Monitored youth committed to mandatory community supervision activities ensuring completion
- As a at risk teacher at Northern Hills Alliance for Children I practiced age appropriate strategies for crisis intervention and conflict resolution
- Routinely coordinated and performed special projects for youth and facility interests
- Documented incidences such as but not limited to; physical and sexual abuse, neglect, individual student behaviors that were developmentally disruptive to self or others
- Collaborated on a professional level with Department of Social Services, parents, teachers and other professional agencies about individual cases
- Developed and implemented classroom reward system based on positive and negative reinforcement which resulted in conducive learning environment
Lead Lab Assistant / Phleb Tech / Home Health Aide
Rapid City Hospital & Cheyenne River Clinic
01.2004 - 02.2013
- Strictly followed policy and procedures in the collection, testing, reporting, and documenting urine samples taken from outpatients and inpatients
- Mindful; adhering to deadlines and keeping up with new policies and practices within my field
- Assisted fellow coworkers within the lab and in other areas of the hospital to ensure excellent patient experience
- Effectively communicated with patients, nurses, doctors, and administration
- Became very proficient and advanced in my field gaining a top position
- Orientated and assisted the training of new employees to facility and national procedures including but not limited to HIPPA guidelines
- Delegated duties to subordinates according to skills, knowledge and efficiency under the general supervision of a lab manager while referring and complying with rules, policies and procedures
- Assisted elderly and disabled clients with conducting daily living tasks
- Medication managment, Home organization, companionship, personal hygiene assistance.
Head Cook/Kitchen Closer
Culvers
11.2001 - 10.2005
- Lead the kitchen team in cooking food in a timely manner while ensuring the quality of food was stellar
- Responsible for making sure that excellent food hygiene practice is observed in the entire kitchen
- Trained new employees and delegated worker specific tasks that involved proper cleaning and closing procedures
Education
Certificate - Photography
Black Hills State University
Spearfish, SDCertified Bookeeper -
Black Hills Education
Rapid City, SDBachelor of Science - Psychology & American Indian/Minority Studies
Black Hills State University
Spearfish, SD12.2013
Certificate - Phlebotomy/Patient Care Technician
Western Dakota University
Rapid City, SD05.2005
Skills
- Typing
- Data entry
- 10-key
- 45 WPM
- Office Equipment (Fax, Scanner, Phone, Printer, Copier, Projectors)
- Apple products
- PC products
- Microsoft apps
- Adobe apps (Photoshop, Lightroom, PDF)
- Google apps
- Email (various)
- Small business operations
- Budget Management
- Customer Relationship Management
- Delegation
- Oversee administrative functions
- Manage operations
- Policy/program development
- P&L Administration
- Contract Negotiation
- Marketing strategy
- Multitasking Abilities
- Policy and procedure implementation
- Recruiting and training
- Problem-solving abilities
- Professionalism
- Communication
Timeline
Independent Business Owner
Adii Rose
08.2020 - Current
Clinical Care Coordinator & Case Manager
Intervention Community Correction Services / 1st A
07.2017 - 02.2019
Career Path Facilitator/Phlebotomy Instructor
The Matthews House Education and Employment Center
08.2013 - 01.2017
Volunteer/Mentor/Tutor/At-Risk Teacher
Youth Wise Coalition & Northern Hills Alliance
01.2011 - 02.2013
Lead Lab Assistant / Phleb Tech / Home Health Aide
Rapid City Hospital & Cheyenne River Clinic
01.2004 - 02.2013
Head Cook/Kitchen Closer
Culvers
11.2001 - 10.2005
Certificate - Phlebotomy/Patient Care Technician
Western Dakota University
Certificate - Photography
Black Hills State University
Certified Bookeeper -
Black Hills Education
Bachelor of Science - Psychology & American Indian/Minority Studies
Black Hills State University
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