Andelina Hetiback
Sioux City,IA
Summary
Results-driven professional with a strong focus on customer service and process optimization. Experienced in training new staff and resolving complex inquiries, contributing to increased customer loyalty and operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
SkyWest Airlines
Sioux City, Iowa
05.2023 - Current
- Assisted customers with flight reservations and itinerary changes.
- Resolved passenger inquiries and complaints efficiently.
- Provided information on flight schedules and policies.
- Collaborated with team members to improve service processes.
- Maintained accurate records of customer interactions and transactions.
- Trained new staff on customer service protocols and systems.
- Handled ticketing issues using airline reservation systems effectively.
- Ensured compliance with safety regulations during passenger boarding procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Implemented innovative methods for streamlining the customer service process.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Promoted available products and services to customers during service, account management and order calls.
- Supported sales team members to drive growth and development.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Strengthened customer retention by offering discount options.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Took special orders in person and over telephone, generating additional revenue every month.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Mentored junior team members and managed employee relationships.
- Provided top quality control and eliminated downtime to maximize revenue.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Surpassed sales goals through implementation of successful marketing strategies.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Excelled in exceeding daily credit card application goals.
- Prevented key account losses by researching discrepancies and correcting problems.
- Led on- and off-site customer support teams across multiple time zones.
- Contacted customers about potential service upgrades, new services and account changes.
- Oversaw warranty counseling process to manage expense controls.
Production Worker
Tyson Foods
South Sioux City, Nebraska
08.2022 - 03.2023
- Adhered to safety protocols while handling equipment and materials.
- Collaborated with team members to streamline production workflows.
- Assisted in training new employees on operational procedures.
- Maintained cleanliness and organization in work areas.
- Reported equipment malfunctions to supervisors promptly.
- Cleaned up work area at end of shift to maintain safe working environment.
- Communicated with team members regarding tasks assigned during shift.
- Reported any issues to supervisor immediately for resolution.
- Identified defective parts or components and removed them from production line.
- Moved items between machines, conveyors, and transport equipment to meet production needs.
Production Worker
royal Canin
North Sioux City, South Dakota
04.2019 - 07.2022
- Operated machinery for efficient production of pet food products.
- Monitored quality control standards during the manufacturing process.
- Adhered to safety protocols while handling equipment and materials.
- Collaborated with team members to streamline production workflows.
- Conducted routine maintenance checks on production equipment.
- Assisted in training new employees on operational procedures.
- Maintained cleanliness and organization in work areas.
- Reported equipment malfunctions to supervisors promptly.
- Cleaned up work area at end of shift to maintain safe working environment.
- Communicated with team members regarding tasks assigned during shift.
- Followed safety protocols while operating machines and equipment.
- Reported any issues to supervisor immediately for resolution.
- Inspected product quality prior to packaging and shipment.
- Identified defective parts or components and removed them from production line.
- Assisted in setting up production lines for manufacturing processes.
- Ensured proper labeling of completed products before shipping out.
- Monitored production line operations to ensure efficiency and accuracy.
- Attended regular training sessions to increase machine operating skills.
- Analyzed work orders to determine materials needed for each production batch.
- Tracked production data such as number of items produced per hour, day, week.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Produced quality products by palletizing, packaging and assembling finished items.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Measured and weighed items to meet quality standards and prevent waste.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
Education
Associate of Arts - Teacher Preparation
National Campus- Miceonesia
Federated States Of Micronesia05-2008
Skills
- Forklift operation
- Equipment maintenance
- Safety compliance
- Inventory management
- Quality control
- Customer relationship management
Timeline
Customer Service Representative
SkyWest Airlines
05.2023 - Current
Production Worker
Tyson Foods
08.2022 - 03.2023
Production Worker
royal Canin
04.2019 - 07.2022
Associate of Arts - Teacher Preparation
National Campus- Miceonesia
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