ANDERIA CHAPLIN
Shelby,NC
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
11
11
years of professional experience
Work History
Shipping and Receiving Clerk
Smith Stang
Charlotte, NC
12.2021 - 10.2022
- Maintained cleanliness of work area
- Checked in outgoing shipments with tracking numbers
- Inventoried, organized, and stored incoming/outgoing packages
- Computer generated accurate count invoices and labels for proper shipment
- Computer generated UPS World Ship, FED-EX Power Ship and DHL International shipments
- Implemented decent and accurate system for tracking and documenting all incoming and outgoing shipments.
Senior Customer Service Representative
C3I Solutions
Charlotte, NC
01.2021 - 12.2021
- Building and maintaining business relationships with clients by providing prompt accurate service to promote customer loyalty
- Handling calls regularly also using Sales Force and Excel
- Coordinating with other departments to ensure efficient resolution of customer issues and concerns
- Identifying and implementing process improvements to enhance customer service proficiency and effectiveness
- Identifying and implementing process improvements to enhance overall customer service experience and increase customer satisfaction.
- Increased customer satisfaction ratings 85% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Retail Sales Associate
WALMART
Charlotte, NC
11.2011 - 05.2018
- Answers questions regarding store and its merchandise
- Computes sales prices, total purchases, and receive and process cash or credit payment
- Describes merchandise and explains use, operation, and care of merchandise to customers
- Greets customers and ascertains what each customer wants or needs
- Maintains knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Places special orders or calls other stores to find desired items
- Recommends, selects, and helps locate or obtain merchandise based on customer needs and desires
- Assists in organizing and maintaining store displays and inventory
- Responsible for maintaining clean and organized sales floor to enhance shopping experience for customers.
Education
GED -
Central Piedmont Community College
Charlotte, NC05-2010
Skills
- Positive Attitude
- Empathy
- Attention to detail
- Adapting to new environment
- Resourcefulness
- Trustworthy
- Written verbal communication (letters, emails, presentations, face-to-face)
- Tenacity
- Patience
- Active Listening
- MS Word Typing Speed: 30
Job Title
CUSTOMER CARE REPRESENTATIVES
Timeline
Shipping and Receiving Clerk
Smith Stang
12.2021 - 10.2022
Senior Customer Service Representative
C3I Solutions
01.2021 - 12.2021
Retail Sales Associate
WALMART
11.2011 - 05.2018
GED -
Central Piedmont Community College