Anderia N. Richardson-Fountain

• Increased average deal size by upselling additional products or services to existing clients where appropriate.
• Mentored junior sales team members, fostering a positive learning environment for skill improvement and career growth.
• Established long-term customer relationships by providing exceptional customer service.
• Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Informed customers of promotions to increase sales productivity and volume.
• Set and achieved company-defined sales goals.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Built relationships with customers and the community to promote long-term business growth.
• Attended monthly sales meetings and quarterly sales training.
• Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Achieved or exceeded company-defined sales quotas.
• Contributed to team objectives in a fast-paced environment.
• Monitored service after sale and implemented quick and effective problem resolutions.

• First Point of Contact
• Associate Schedules
• District On-site training
• Training Curriculums
• Conflict Resolution
• Conducted HR Processes
• Orientation & Onboarding
• Drug Testing & Background checks
• Interviews
• Time Keeping
• Managed Performance Evaluations
• Key Carrier for 5+ years
• Community Captain
• Coordinate & Development unique events and activities functions
• Coordination of Home Depot with the MLK Day of Service
• District Recruitment Captain

• Construction of Schedules
• Tracked HR Issues to resolution & escalate if needed
• Completement of Company Curriculum
• All Levels of Staff Salaried / Non-Salaried
• Bookkeeping and Timekeeping
• Office Administration
• Order supplies
• Scheduled Orientation
• Scheduled Developmental meeting
• Tracking Drug tests / Background checks
• Assist Orientation / Onboarding
• Assist / Organized Performance Evaluations

• Construction of Schedules
• Completement of Company Curriculum
• All Levels of Staff
• Bookkeeping and Timekeeping
• Office Administration

• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality.
• Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
• Optimized payroll processing procedures for accuracy using advanced software solutions.

· Recruiting

• Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
• Organized and led staff orientation programs and training to promote collaboration.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
• · OSHA Recordable
• Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.