Anderih Toma
Sterling Heights,MI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Loan officer position. Ready to help team achieve company goals.
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty. Organized Mortgage Loan Officer with 2 years of experience in Loan origination. Extensive real estate knowledge and success in client education. Adept at mathematical accuracy and following financial regulations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Mortgage-loan-officer
Rocket Mortgage
Detroit, MI
04.2022 - 05.2024
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Maintained a comprehensive knowledge of current industry trends and regulatory changes to provide expert guidance for clients.
- Implementing effective time management techniques allowed me to consistently exceed monthly sales targets while maintaining high-quality customer service standards.
- Promoted cross-selling opportunities within the organization by identifying additional financial products that would benefit clients beyond their mortgage needs.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
- Customized marketing materials aimed at attracting potential mortgage applicants within specific target markets.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
- Optimized sales strategies by analyzing team performance metrics and implementing data-driven improvements.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Conducted thorough market research to identify new business opportunities within target demographics.
- Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.
- Reviewed loan files and updated to match current standards.
- Fielded customer complaints and provided solutions.
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Negotiated favorable terms on behalf of clients, ensuring their long-term financial success with their mortgage loans
Assitant MLO
Modern Mortgage
Farmington Hills, MI
07.2021 - 03.2022
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed over 150 customer calls per day.' or, "Increased sales by 10%".
Education
High School Diploma -
Sterling Heights High School
Sterling Heights, MI, United States06.2013
Skills
- Negotiation Tactics
- Sales Development
- Payment Collection
- Document analysis
- Refinancing options
- Scheduling oversight
- Underwriting knowledge
- Goal-Oriented
- Document Review
- Creditworthiness Determination
- Application Review
- Written Communication
Certification
- Certified Loan Officer, Rocket Mortgage - From 2022-2024
- Licensed Loan originator in 16 states - 2 years
Languages
English
Full Professional
Arabic
Native or Bilingual
Chaldean
Native or Bilingual
Timeline
Mortgage-loan-officer
Rocket Mortgage
04.2022 - 05.2024
Assitant MLO
Modern Mortgage
07.2021 - 03.2022
High School Diploma -
Sterling Heights High School
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