Anderson Cruz
Reading
Summary
I am a 19-year-old student eager to pursue a career in HVAC (Heating, Ventilation, and Air Conditioning). I am committed to learning the technical skills necessary for the job and gaining hands-on experience in the field. I am adaptable and ready to handle new challenges, whether it's learning on the job or adjusting to different work environments. With a strong work ethic, I am willing to step up and take on tasks, even when unexpected changes arise. I am highly motivated, determined to succeed, and confident that my ability to learn and adapt will help me thrive in the HVAC industry. Adept at managing high-stress situations and providing top-notch service, I excelled at The Heritage of Green Hills by mastering bar equipment and fostering a welcoming atmosphere. My blend of empathy and technical skill ensured guest satisfaction, demonstrating a strong work ethic and exceptional social skills.
Overview
1
1
year of professional experience
Work History
Food and Beverage Server
The Heritage of Green Hills
09.2023 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Checked on guests throughout meal to attend to needs and provide great service.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
Host
The Heritage of Green Hills
09.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Bar Server
The Heritage of Green Hills
09.2023 - Current
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Provided exceptional service to VIP guests, ensuring their needs were promptly attended to throughout their visit.
Education
HVAC Degree - HVAC
Berks Technical Institute
2205 Ridgewood Rd, Wyomissing, PA 1961011-2025
High School Diploma -
Reading High School District
801 N 13th St, Reading, PA 1960405-2024
Skills
Using Tools: Learning to use tools to fix or maintain equipment
Following Safety Rules: Making sure work is done safely and correctly
Following Safety Rules: Making sure work is done safely and correctly
Self-Discipline: Balancing school, work, and life responsibilities effectively
Work Ethic: Learning the importance of working hard, being consistent, and always doing your best
Social Skills: Interacting with all kinds of people in a friendly and welcoming way
Languages
Spanish
Professional Working
Interests
A strong interest in playing the guitar Music has always been a passion of mine, and I enjoy expressing myself through playing Whether it’s learning new songs, experimenting with different genres, or improving my skills, I’m constantly motivated to grow as a guitarist I find joy in both playing for myself and sharing music with others My love for guitar not only helps me unwind but also challenges me to improve my discipline and creativity It’s a hobby that fuels my passion and allows me to connect with music on a deeper level
Timeline
Food and Beverage Server
The Heritage of Green Hills
09.2023 - Current
Host
The Heritage of Green Hills
09.2023 - Current
Bar Server
The Heritage of Green Hills
09.2023 - Current
HVAC Degree - HVAC
Berks Technical Institute
High School Diploma -
Reading High School District
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