anderson fernandez
Fort Lauderdale,FL
Summary
Dynamic Houseman Supervisor at Vacation Village with a proven track record in enhancing guest satisfaction through effective staff management and training. Skilled in scheduling and health safety protocols, I fostered a collaborative team environment, implemented quality control measures, and improved operational efficiency, ensuring exceptional service delivery and a positive guest experience.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Houseman Supervisor
Vacation Village
- Supervised daily housekeeping operations to ensure cleanliness and guest satisfaction.
- Trained and mentored staff on efficient cleaning techniques and safety protocols.
- Coordinated inventory management for cleaning supplies, maintaining optimal stock levels.
- Implemented quality control measures to enhance service delivery standards.
- Developed schedules for housemen, optimizing workforce allocation according to demand.
- Conducted regular inspections of guest rooms and common areas for upkeep and maintenance needs.
- Collaborated with maintenance teams to address facility issues promptly and effectively.
- Fostered a positive team environment, promoting collaboration and communication among staff members.
- Promoted a guest-centric culture within the houseman team, emphasizing the importance of providing exceptional experiences for all visitors to the property.
- Facilitated positive relationships between housemen staff members by resolving conflicts professionally and fairly when they arose.
- Ensured compliance with health safety regulations by conducting regular trainings on proper chemical usage, equipment handling, and personal protective gear requirements.
- Maintained open communication channels with staff members, fostering an environment of trust and mutual respect that promoted teamwork and collaboration.
- Developed comprehensive schedules that ensured adequate staffing levels during peak periods while avoiding overstaffing during slower times at the hotel property.
- Addressed maintenance issues promptly by coordinating with relevant departments, ensuring minimal disruption to guests'' experiences.
- Collaborated with the management team to establish goals, performance expectations, and quality standards for housemen staff.
- Improved team efficiency by implementing streamlined housekeeping processes and procedures.
- Coordinated daily assignments for housemen crew, maximizing productivity while minimizing labor costs.
- Assisted in inventory management by monitoring supply levels and submitting requisition orders as needed.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to cleanliness standards and timely completion of tasks.
- Participated in hiring processes for new houseman employees by reviewing applications, conducting interviews, and making recommendations based on qualifications.
- Maintained a clean and well-organized work environment for efficient operations and reduced workplace hazards.
- Contributed to budget planning by analyzing operational needs and recommending cost-saving measures where applicable.
- Implemented training programs for new hires, promoting skill development and consistent work performance.
- Supported continuous improvement initiatives by identifying areas for potential improvement and suggesting appropriate actions to management.
- Reviewed employee performance regularly through evaluations and provided constructive feedback for improvement opportunities or recognition of achievements.
- Provided guidance and supervision to housemen staff members, fostering a supportive work environment that encouraged professional growth.
- Enhanced guest satisfaction through prompt response to requests, addressing concerns, and providing exceptional service.
- Communicated effectively with other department supervisors to maintain seamless operation across all hotel functions.
Shuttle Driver
Vacation Village Resorts
Weston,fl
2010 - Current
- Assisted in routine maintenance and inspections of equipment and facilities.
- Learned operation of hand tools and power tools for repair tasks.
- Supported senior technicians in troubleshooting mechanical issues.
- Conducted preventive maintenance to ensure optimal equipment performance.
- Documented maintenance activities and repairs for record-keeping purposes.
- Maintained cleanliness and organization of work areas and tool storage.
- Collaborated with team members to improve workflow efficiency on projects.
- Adapted quickly to new technologies and repair methods as needed.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Installed new locks, door handles, and door closers.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Collaborated with team members to complete larger repair projects efficiently.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
Maintenance Technician
Vacation Village
Weston,fl
2010 - Current
- Assisted in routine maintenance and inspections of equipment and facilities.
- Learned operation of hand tools and power tools for repair tasks.
- Supported senior technicians in troubleshooting mechanical issues.
- Conducted preventive maintenance to ensure optimal equipment performance.
- Documented maintenance activities and repairs for record-keeping purposes.
- Maintained cleanliness and organization of work areas and tool storage.
- Collaborated with team members to improve workflow efficiency on projects.
- Adapted quickly to new technologies and repair methods as needed.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Installed new locks, door handles, and door closers.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Collaborated with team members to complete larger repair projects efficiently.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
Education
Associate of Science - Computer And Information Sciences
Broward College
Fort Lauderdale, FL06.1991
Skills
- Scheduling and planning
- Health and safety
- Housekeeping
- Recruitment and hiring
- Guest relations
- Employee relations
- Staff management
- Task delegation
- Laundry operations
- Customer service
- Attention to detail
- Goal oriented
- Verbal and written communication
- Decision-making
- Relationship building
- Safety protocols
- Team building
- Training and mentoring
Certification
Have CDL B Class passenger endorsement
Hazmat training
Safety class training
EMT training
Computer course training and Apps
Building engines app training for ticket
Bed clouds app training for hotel management.
Computer and Technology
Microsoft
Word
Excel
Google docs
Networking customer support training
Wifi technical support
Hardware repair and repair
Networking routers and firewalls
Languages
Spanish
Full Professional
Timeline
Houseman Supervisor
Vacation Village
Shuttle Driver
Vacation Village Resorts
2010 - Current
Maintenance Technician
Vacation Village
2010 - Current
Associate of Science - Computer And Information Sciences
Broward College