ANDERSON GOVONI DA SILVA
PORTO ALEGRE,RS
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
6
6
years of professional experience
Work History
Restaurant Server
Royal Caribbean International
07.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Receptionist
Makaha Exclusive Suites
01.2022 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer problems and complaints.
Seller
Chilli Beans
02.2021 - 12.2021
- Responded to customers' complaints regarding service and product quality to solve issues.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Utilized product knowledge to educate customers on features and benefits.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
Administrative Assistant
Renner Store
06.2019 - 12.2020
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Administrative Assistant
Otica Foernges
06.2017 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Skills
- Multi-Line Telephone Systems
- Office Equipment Operation
- Business Operations Understanding
- Customer and Client Relations
- Document Control
- Organization Skills
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Professional Working
French
Elementary
Timeline
Restaurant Server
Royal Caribbean International
07.2022 - Current
Receptionist
Makaha Exclusive Suites
01.2022 - 05.2022
Seller
Chilli Beans
02.2021 - 12.2021
Administrative Assistant
Renner Store
06.2019 - 12.2020
Administrative Assistant
Otica Foernges
06.2017 - 12.2019