ANDERSON HWEMA
Aurora,IL
Summary
Enthusiastic Claims Assistant motivated to succeed in a fast-paced, deadline-driven professional environment. Experienced in maintaining system integrity, supporting department projects, and providing administrative support to managers or departments. Driven professional trained in all aspects of FMLA benefits and disability claims.
Overview
10
10
years of professional experience
Work History
FMLA CLAIM ASSISTANT
Sedgwick CMS/Nationwide Better Health
02.2018 - 01.2024
- Provided customer service to employees of various clients, processing FMLA and Disability claims initiation, ensuring proper documentation
- Implemented application and processing of FMLA benefits
- Processed and determined qualification of leave applicants, tracked time, and provided written correspondence to human resources departments
- Provided logistical support for human resources departments and claimants, maintaining accurate knowledge of federal mandates and tracking leave time per federal guidelines
- Managed claim information using Excel spreadsheets for various projects and posted payments of adjusted claims to initiate reimbursement processes.
TECHNICAL SUPPORT AGENT
Dish Network
01.2014 - 11.2017
- Resolved over 90% of hardware and software technical problems over the phone, reducing home visits
- Provided timely resolutions to customer inquiries ranging from technical issues to billing
- Demonstrated sound judgment in adjusting and crediting customer accounts
- Increased customer satisfaction by offering new products, rate plans, and services through upselling
- Received recognition awards for sales, call quality, and customer satisfaction.
Education
Franklin University
Skills
- SQL
- MS Word
- MS Excel
- MS PowerPoint
- Command Prompt
- Documentation skills
Timeline
FMLA CLAIM ASSISTANT
Sedgwick CMS/Nationwide Better Health
02.2018 - 01.2024
TECHNICAL SUPPORT AGENT
Dish Network
01.2014 - 11.2017
Franklin University