Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Anderson Louis

Miami,FL

Summary

Customer Relations Specialist with over 7 years of experience. Proven success in improving customer experience, resolving complex inquires. Detail-oriented with extensive experience in telecommunications, Troubleshoots highly technical, complex issues with ease and patience. Passionate about acquiring better communication and problems solving skills which would translate well as an inspiring Psychologist.

Overview

6
6
years of professional experience

Work History

Driver

Uber And Lyft
Miami, FL
02.2022 - Current
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
  • Upheld high standards of professionalism and discretion when working with high-value clients
  • 4.98 rating with one 500 reviews, considered one of the highest rated drivers.

Technical Support Representative

Comcast, Xfinity
Miramar, FL
09.2021 - 02.2022
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and LAN.
  • Used ticketing systems to manage and process support actions and requests.
  • Designed and evaluated WAN and LAN connectivity technologies.

Billing Representative

Comcast, Xfinity
Miramar, FL
09.2020 - 09.2021
  • Reviewed and solved account and billing discrepancies.
  • Assessed accounts for payment status and reached out to customers.
  • Received incoming information and entered into database system.
  • Coordinated with intermediate parties to obtain payments and resolve issues.
  • Communicates and explains account information to the customer with focus on first-call resolution. Accurately calculates and communicates taxes, fees, one-time charges and/or recurring monthly fees. Explains billing cycles, processes and prorates effectively to ensure that customers understand their statements.
  • Used data entry skills to accurately document and input statements.
  • Handled account payments and provided information regarding outstanding balances.
  • Verified accuracy of accounts payable payments, resulting in 5% reduction in payment errors and check reissues

Customer Service Agent

Broward County Aviation Department
Fort Lauderdale, FL
11.2018 - 09.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Assist customers in processing documents submitted to obtain an Airport Issued Identification Media.
  • Interacted with public to give directions, explain rules and regulations and respond to inquiries.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Trained repeatedly on active shooter response strategies to prepare for potential security breaches.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered
  • Responded to customer calls and emails to answer questions about products and services

Customer Service Specialist

SP Plus Parking
Fort Lauderdale, FL
09.2017 - 11.2018
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Greet and assist passengers in navigating through, and around the airport.
  • Provide information to passengers who need assistance in getting to other forms of ground transportation.
  • Provide customer service and dispatch functions for the Employee Shuttle Operation and operations in and around all Ground Transportation Areas.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Assistant Manager

Dominos's Pizza
North Miami, FL
08.2015 - 04.2017
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Education

Bachelor of Arts - Psychology

Florida International University
Miami, FL
08.2023

Associate of Arts - Psychology

Miami Dade College
Miami, FL
08.2021

High School Diploma -

North Miami Senior High School
North Miami, FL
08.2015

Skills

  • Confidentiality Understanding
  • Verbal and Written Communication
  • Time Management
  • Customer Service
  • Documentation and Recordkeeping
  • Call Answering and Routing
  • Customer Complaint Resolution
  • Computer Proficiency
  • Telephone Etiquette
  • Data Entry and Database Software
  • Passport Checks
  • Great Critical Thinking Skills
  • Microsoft Office Proficiency
  • Troubleshooting Network Issues
  • Apple IOS
  • Zoom (Video Conferencing Tool)

Languages

French
Native or Bilingual
Spanish
Elementary

Timeline

Driver

Uber And Lyft
02.2022 - Current

Technical Support Representative

Comcast, Xfinity
09.2021 - 02.2022

Billing Representative

Comcast, Xfinity
09.2020 - 09.2021

Customer Service Agent

Broward County Aviation Department
11.2018 - 09.2020

Customer Service Specialist

SP Plus Parking
09.2017 - 11.2018

Assistant Manager

Dominos's Pizza
08.2015 - 04.2017

Bachelor of Arts - Psychology

Florida International University

Associate of Arts - Psychology

Miami Dade College

High School Diploma -

North Miami Senior High School

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