Anderson Martinez
New York,NY
Summary
Proficient Computer Field Technician specializing in network connectivity, desktop support, and hardware installation. Demonstrated ability to resolve technical issues efficiently while ensuring exceptional customer service.
Overview
15
15
years of professional experience
Work History
Computer Field Technician
U-haul of Bronx and Manhattan
230 West 230th St Bronx,NY 10463
04.2014 - Current
- Diagnosed and repaired computer hardware and software issues for diverse client needs.
- Provided on-site technical support, ensuring minimal downtime for customers.
- Provided first-level technical support to end-users regarding desktop hardware, software, peripherals, and network-related issues.
- Install, configure, and troubleshoot desktop systems, workstations, and peripheral equipment such as printers and scanners.
- Managed service requests to ensure timely resolution of issues, facilitating escalation as required.
- Conducted necessary hardware and software upgrades to ensure optimal functionality.
- Assist in the setup and configuration of new user accounts and equipment.
- Documented support activities and resolutions to enhance service efficiency in the ticketing system.
- Maintained data integrity and confidentiality through compliance with established company policies and industry best practices.
- Maintained up-to-date knowledge of system information changes to ensure operational efficiency.
Race Scorer Associate
NYRR
New York, NY
01.2011 - 08.2015
- Evaluated race performances to ensure accurate scoring and timely results.
- Collaborated with event coordinators to streamline scoring processes during races.
- Trained and mentored new scorers on industry standards and best practices.
- Implemented process improvements to enhance accuracy and efficiency of scoring systems.
- Reviewed scoring data for consistency, identifying discrepancies for resolution.
- Conducted post-event analyses to assess performance metrics and improve future operations.
- Identified potential discrepancies or anomalies in assessment materials, alerting supervisors for prompt resolution.
- Supported the administration team by providing input on curriculum adjustments based on student performance data.
- Collaborated with fellow scorers to ensure alignment in grading standards and practices.
Education
High School Diploma -
Edward A. Reynolds West Side High School
New York, NYSkills
- Network connectivity
- Wireless networking
- Desktop support
- Hardware installation
- Backup solutions
- Software configuration
- Software updates
- System diagnostics
- Field operations
- Electrical systems
- Equipment maintenance
- Equipment installation
Languages
Spanish
Native or Bilingual
Timeline
Computer Field Technician
U-haul of Bronx and Manhattan
04.2014 - Current
Race Scorer Associate
NYRR
01.2011 - 08.2015
High School Diploma -
Edward A. Reynolds West Side High School