Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Anderson Ortega

San Francisco,CA

Summary

Dedicated professional with extensive experience in cash register operations, inventory management, and customer service. Proven ability to enhance front-end operations and exceed customer expectations in fast-paced environments. Strong organizational skills and reliability contribute to team success and operational efficiency. Effective communicator with problem-solving capabilities, committed to fostering positive team dynamics and customer satisfaction. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

4
4
years of professional experience

Work History

Cashier

Wingstop Restaurant
Daly City, CA
06.2024 - Current
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Performed other duties as assigned by management.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Answered customer inquiries regarding store policies and procedures.
  • Resolved customer complaints professionally in accordance with company policy.
  • Followed company security procedures for handling large sums of money.
  • Ensured compliance with all safety regulations within the store environment.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Worked closely with front-end staff to assist customers.
  • Used suggestive selling techniques to promote add-on sales.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Collected payments and provided accurate change.
  • Maintained work area and kept cash drawer organized.

Host

Limone Restaurant Peruano
San Francisco, CA
06.2023 - 06.2024
  • Greeted guests upon arrival and provided them with menus.
  • Resolved conflicts between customers when necessary.
  • Provided customers with accurate wait times and monitored waiting list.
  • Checked identification for guests who appeared under age 21.
  • Performed light administrative duties such as filing documents and taking messages.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Balanced cash drawers at the end of each shift.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Managed incoming calls during busy shifts.
  • Assisted servers in seating guests by escorting them to their tables.
  • Processed payments from customers using a POS system.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Managed dining room layout to maximize efficiency of staff members.
  • Took reservations over phone and in person.
  • Answered telephone to provide dining information and take reservations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

Team Leader

Youth Art Exchange
San Francisco, CA
01.2023 - 01.2024
  • Created training materials and conducted group trainings on new processes or procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Conducted regular performance reviews to assess individual team member progress.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Implemented strategic plans to enhance team performance and productivity.

Cashier

McDonald's
Daly City, CA
01.2021 - 05.2022
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Performed other duties as assigned by management.
  • Greeted customers and answered any questions they had about the store's products and services.

Education

High School Diploma -

Philip And Sala Burton Academic High School
San Francisco
06-2023

Associate of Science -

City College of San Francisco
San Francisco, CA

Skills

  • Cash handling and point of sale operation
  • Customer service and transaction processing
  • Product returns management
  • Sales promotion and team collaboration
  • Conflict resolution and communication skills
  • Time management and record keeping
  • Attention to detail in training and mentoring
  • Order packaging

Languages

Spanish
Native/ Bilingual
English
Full Professional

Affiliations

  • Fitness Person
  • I play soccer since very young of age, I play in professional Academies, and I currently just finish playing in College my second year.
  • I was part of band, I play drums, I know a little bit of Piano, Guitar, and bass.

Timeline

Cashier

Wingstop Restaurant
06.2024 - Current

Host

Limone Restaurant Peruano
06.2023 - 06.2024

Team Leader

Youth Art Exchange
01.2023 - 01.2024

Cashier

McDonald's
01.2021 - 05.2022

High School Diploma -

Philip And Sala Burton Academic High School

Associate of Science -

City College of San Francisco

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