ANDERSON WATSON
Grasonville,MD
Summary
Excellent Executive Housekeeper with a passion for customer service and a detail-oriented focus on hospitality cleanliness standards. Exceptional skills include multitasking, stuff management, leadership and diligent dedication to the safety of guests and staff.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Executive Housekeeper
IGH
GRASONVILLE, MD
10.2021 - Current
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Streamlined weekly cleaning schedule for 14 employees.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Changed bed linens and collected soiled linens for cleaning.
- Conducted research, gathered information from multiple sources and presented results.
- Cross-trained existing employees to maximize team agility and performance.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Spanish Instructor
Chesapeake College
, MD
06.2018 - Current
- Instructing basic Spanish 101 to students.
- Spanish for requesting data and personal information help students to develop basic communicative skills on a second language/Spanish.
- Sourced optimal curricula and developed lesson plans to fully cover target material for each course.
- Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest.
Server
Frix's Fire Grill
Chester, MD
10.2015 - Current
- Consistently provided professional, friendly and engaging service.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Set dining tables according to type of event and service standards.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Quickly recorded transactions in MICROS system to deliver prompt service.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
SUPERVISOR
ZIPS Dry Cleaners
Chester, MD
03.2011 - 09.2017
- Reworked positions and workflow based on individual abilities and production targets.
- Maintained compliance with company policies, objectives and communication goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Successfully managed production activities so all orders were shipped on time.
- Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.
- Addressed all personnel issues promptly and professionally.
- Drove daily production activities with effective communication and leadership.
- Managed product quality to guarantee compliance with quality policies, procedures and systems.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Bilingual Customer Service Representative
Easton Utilities
Easton, MD
06.2018 - 07.2021
- Consistently provided professional, friendly and engaging service.
- Updated and maintained information in customer accounts.
- Translate company texts and information english - Spanish / Spanish -English.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Described product to customers and accurately explained details and care of merchandise.(services).
- Answer calls for both English and Spanish speaking customers.
- Addressed all customer’s issues promptly and professionally.
- Process payments.
- Interpreting services.
- Supporting co-workers in daily interaction with non-english speaking customer .
- Resolved concerns with products or services to help with retention and drive sales.
- Adhered to efficiency metrics of service including Email Handle Time (EHT), Chat Handle Time (CHT), Phone Handle Time (PHT) and Quality and Voice of Customer (VOC).
- Educated customers about billing, payment processing and support policies and procedures.
HOUSE KEEPER
Hilton Garden Inn Hotel
Grasonville, MD
01.2018 - 03.2020
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting. facilities sanitary and clean.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen
- Adhered to professional house cleaning check list.
- Kept building entryway glass clean and polished for professional presentation.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
TEAM TRAINER
Taco Bell
Chester, MD
05.2010 - 02.2013
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Trained new employees in specific job requirements.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Assembled food orders while maintaining appropriate portion control.
- Verified that prepared food met all standards for quality and quantity.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Taught new team members correct procedures for all areas of operations.
Education
Education
Chesapeake College
Wye Mills, MDChesapeake College
Wye Mills, MDCertified Community Interpreter level II - Foreign Languages Education
Chesapeake College
Wye Mills, MD06.2018
English as a Second Language - Foreign Languages And Literatures
Chesapeake College
Wye Mills, MD11.2011
Foreign Languages Education
Universidad Del Quindío
Colombia2010
Hospitality - Hospitality Administration And Management
SENA
Colombia06.2006
High School Diploma - Tourism & Hospitality
San Jose
Colombia06.2003
Skills
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Leadership
- Customer Data Confidentiality
- Creative Problem Solving
- Calm and Professional Under Pressure
- Strategic planning
- Staff Management
- Job inspections
- Coaching and mentoring
- Verbal and written communication
- Schedule optimization
Certification
- Certified community interpreter, chesapeake college - 2018
- Certified Spanish online instructor,chesapeake college - 2020
- Certified command Spanish instructor,chesapeake college-2018
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Executive Housekeeper
IGH
10.2021 - Current
Spanish Instructor
Chesapeake College
06.2018 - Current
Bilingual Customer Service Representative
Easton Utilities
06.2018 - 07.2021
HOUSE KEEPER
Hilton Garden Inn Hotel
01.2018 - 03.2020
Server
Frix's Fire Grill
10.2015 - Current
SUPERVISOR
ZIPS Dry Cleaners
03.2011 - 09.2017
TEAM TRAINER
Taco Bell
05.2010 - 02.2013
Education
Chesapeake College
Chesapeake College
Certified Community Interpreter level II - Foreign Languages Education
Chesapeake College
English as a Second Language - Foreign Languages And Literatures
Chesapeake College
Foreign Languages Education
Universidad Del Quindío
Hospitality - Hospitality Administration And Management
SENA
High School Diploma - Tourism & Hospitality
San Jose
- Certified community interpreter, chesapeake college - 2018
- Certified Spanish online instructor,chesapeake college - 2020
- Certified command Spanish instructor,chesapeake college-2018
Similar Profiles
Giovanni FaoroGiovanni Faoro
General Maintenance Technician at Hotel Indigo/Voco (IGH Group)General Maintenance Technician at Hotel Indigo/Voco (IGH Group)
HAKKIM ABUBAKKARHAKKIM ABUBAKKAR
Chief Accountant at Integral Vending Solution W.L.L ( IGH - Group)Chief Accountant at Integral Vending Solution W.L.L ( IGH - Group)
Tameez HoosainTameez Hoosain
Administrative Officer at IGH Glass & AluminumAdministrative Officer at IGH Glass & Aluminum