Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yordania Cabrera

Yordania Cabrera

Bronx,NY

Summary

Solid administrative, customer service and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving, and multitasking in fast-paced hospitality settings.

Overview

7
7
years of professional experience

Work History

Server

Farinella Bakery
New York, NY
05.2023 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Prepared drinks according to standard recipes.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.

Server

Serafina Italian Restaurant
New York, NY
05.2023 - Current
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Assistant Manager

Rainbow Shops
The Bronx, NY
04.2019 - 04.2023
  • Processed payments and handled exchanges, returns and refunds according to company policy.
  • Engaged with customers to determine appropriate items to fit needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
  • Developed successful marketing plans to increase sales and profits while managing costs.
  • Assigned tasks to associates to fit skill level and maximize team performance.
  • Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.

Call Center Agent

Titan Gas and Power
01.2018 - 11.2019
  • Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores.
  • Completed high volume of outbound calls per day with above-average conversion rate.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Education

OYM College
Dominican Republic
07.2021

Some College (No Degree) - Human Resources Development

Bronx Community College of The City University of New York
The Bronx, NY

Skills

  • Verbal and Written Communication
  • Time Management
  • Customer Needs Assessment
  • Flexible Schedule
  • Problem-Solving
  • Teamwork and Collaboration
  • Customer Service
  • Adaptable and Flexible
  • Excellent Written and Verbal Communication
  • Cash Handling

Languages

English
Professional
Spanish
Native/ Bilingual
French
Limited

Timeline

Server

Farinella Bakery
05.2023 - Current

Server

Serafina Italian Restaurant
05.2023 - Current

Assistant Manager

Rainbow Shops
04.2019 - 04.2023

Call Center Agent

Titan Gas and Power
01.2018 - 11.2019

OYM College

Some College (No Degree) - Human Resources Development

Bronx Community College of The City University of New York

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Yordania Cabrera