Andhanan Gnanasekaran
Grand Prairie,TX
Summary
Energetic hardworking person with experience seeking a fulltime job I can deliver on time or sooner using my experience and skill which provides opportunity to learn. I am a team player and lead teams. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Supportive Team Lead with [Number] years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts [Number] pounds. Highly experienced in performing quality inspections and machinery operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Multi-tasking Team Leader well-known for executing successful, new [Type] initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Forward-thinking Operations Specialist bringing [Number] years of expertise in [Area of expertise] for [Industry] sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in [Software] and [Software]. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Team Leader
ABM Industries Inc.
DFW
03.2019 - 02.2023
- Lead a team of security search agents to ensure the safety and cleanliness of the plane, inspect medical equipment and first aid kits, provision linens and amenities, and maintain cleanliness of the cabin and crew rest areas.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
Desktop Technician and Lead
Milestone Technologies
Fremont CA
06.2016 - 02.2019
- Led deployment technicians during equipment moves, performed workstation setup and upgrades, created and verified Active Directory accounts, and troubleshooted VOIP phone issues.
- Supported end-users with comprehensive documentation on software installation, usage, and troubleshooting guidelines.
- Increased productivity by configuring and deploying new workstations tailored to individual user needs.
- Maintained positive relationships with vendors to secure cost-effective procurement of computer equipment and peripherals when needed.
- Facilitated smooth transitions during office relocations or expansions by coordinating efficient setup/configuration of workstations within tight deadlines.
- Kept abreast of emerging trends in desktop technology through continuous learning opportunities such as attending seminars, webinars, or professional conferences.
- Proactively addressed potential system vulnerabilities by conducting regular security assessments and recommending appropriate remediation measures.
- Assisted in the development of IT policies regarding desktop management to ensure compliance with company standards and industry best practices.
- Reduced downtime by efficiently diagnosing and repairing malfunctioning equipment onsite.
- Optimized system functionality through routine maintenance tasks such as disk cleanups, defragmentation, and hardware upgrades.
- Participated in staff training sessions to familiarize employees with new technologies being introduced into the workplace environment.
- Improved system performance by troubleshooting and resolving hardware, software, and networking issues.
- Ensured data security with regular backup procedures, antivirus updates, and system patches implementation.
- Streamlined processes by maintaining an up-to-date inventory of hardware and software resources.
- Enhanced user satisfaction by providing timely technical support and solutions for desktop-related problems.
- Ensured optimal performance levels on servers through proactive monitoring/management activities that included patching/updating server operating systems.
- Offered assistance in implementing and developing training programs.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Developed and implemented preventive maintenance procedures.
- Generated reports to track performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Deployed [Type] devices across multiple facilities, connecting hardware to central [Type] network hubs for multi-site interconnectivity.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Worked with various systems, software, and peripherals, and various types of games.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
- Learned and implemented new software testing procedures.
- Purchased, setup and installed new computers.
- Contributed to business continuity planning by developing disaster recovery strategies for desktop systems in case of emergencies or natural disasters.
Hardware Technician
Robert Half International Inc.
USA
05.2013 - 02.2019
- Provided Tier 1 and Tier 2 support for Windows 7 and 10 operating system computers, performed Windows OS migration and system imaging, diagnosed and fixed hardware issues of laptops and desktops, and coordinated with customer technical and security teams.
Hardware Technician
Marin Computer Resource Center
Novato, CA
02.2011 - 05.2013
- Diagnosed and fixed issues in desktops and laptops, performed operating system imaging and software installation, troubleshooted software problems, and used PCB test boards and multimeters to diagnose hardware faults.
- Strategically implemented new computer projects and hardware installations to improve workflow for 5 employees.
Manager
Om South Indian Cuisine
San Rafael, CA
09.2006 - 08.2011
- Managed customer service and conflict resolution, inventory control and procurement, cooking, dining service, and cleaning teams, maintained compliance with health and safety regulations, inspected fire extinguishers, and supported health inspectors during inspections.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
Education
Associate of Science - Airframe and Powerplant
Aviation Institute of Maintenance
Irving, TX07.2020
High School Diploma -
Novato High School
Novato, CA12.2001
Skills
- Create 2D and 3D drawings using AutoCAD
- Read and understand blueprints and CAD instructions
- Expertise using multimeter, PCB test board, etc and tools like soldering iron and others
- Diagnose and Identify Laptop, Desktop computer hardware issues
- Diagnose and identify mobile device issues (Android phone, iPhone, iPad)
- Fix faults in integrated circuits (IC), replace power units, cooling fans, etc
- Aircraft System Troubleshooting
- Proficient and mechanically adept with construction and application of aerospace grade materials: sheet metal, steel, and composites
- Familiarity with Microsoft Word, Excel, Power Point, Publisher, and Outlook
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Workplace Safety
- Key Performance Indicators
Certification
- Computer Hardware Technician: A+ Certification
- Computer Network Technician: N+ Certification
- Civil Architecture Draftsman Santa Rosa Community College, CA
Languages
Tamil
Full Professional
Timeline
Team Leader
ABM Industries Inc.
03.2019 - 02.2023
Desktop Technician and Lead
Milestone Technologies
06.2016 - 02.2019
Hardware Technician
Robert Half International Inc.
05.2013 - 02.2019
Hardware Technician
Marin Computer Resource Center
02.2011 - 05.2013
Manager
Om South Indian Cuisine
09.2006 - 08.2011
Associate of Science - Airframe and Powerplant
Aviation Institute of Maintenance
High School Diploma -
Novato High School