Andi Bourque
Scott,LA
Overview
13
13
years of professional experience
Work History
Laborer
ACP LLC
Lafayette, Louisiana
02.2024 - 04.2025
- Assisted in loading and unloading materials to maintain workflow efficiency.
- Followed safety protocols while performing physical labor in varying weather conditions.
- Collaborated with team members to complete projects on schedule and within guidelines.
- Maintained tools and equipment to ensure optimal functionality and safety standards.
- Cleared work areas of debris and hazards to promote a safe environment.
- Conducted routine inspections of materials for quality control before use.
- Completed variety of physical labor tasks.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Used picks and shovels to dig, spread, and level dirt and gravel.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
Health Information Specialist
Datavant
Atlanta, Georgia
10.2021 - 05.2024
- Managed health data integrity and compliance for patient information systems.
- Collaborated with cross-functional teams to streamline data-sharing processes.
- Analyzed health records for accuracy and consistency across platforms.
- Actively participated in meetings regarding changes in regulatory requirements impacting the release of PHI.
- Facilitated document import into electronic health records using variety of applications and workflows, executed scanning and indexing and organized patient records for quick reference.
- Provided support in the development of health information systems by researching new technologies and software applications.
Floater
Park Place Surgical Hospital
Lafayette, LA
10.2018 - 03.2019
- Temporary position
- Trained in 7 different business office positions throughout the hospital.
- Information desk: answering incoming calls and transferring calls to departments accordingly, greeting and directing patients and/or guests visiting the hospital, provided access to family members visiting patients in our inpatient unit, delivering lunches as needed to Physician staff within the OR Surgery department.
- Pre-Admit Registrar: greet and assist patients for upcoming surgical procedures, verifying patient demographics are current and up to date, as well as insurance information, receiving physicians orders, verified workmen's compensation claims with referring physicians office collections for procedures not covered by patients insurance, documenting all patients accounts that they have pre-admitted, paid, etc., responsible for providing patients weight and height before placing in exam rooms for pre-admit RN to complete required assessment prior to surgical procedure accordingly.
- Surgery Registrar: greeted and checked in all patients scheduled for surgical procedures morning of verified insurance, demographics, etc., entered all patients into our smart call database along with designated persons contact information to provide updates with patients procedure, delivered patients families into consult rooms with Surgeons once procedure was completed, coordinated with PACU recovery center to contact family or call if present to send to recovery for discharge of patient.
- Pain Injection Registrar/ Coordinator: greeted and checked in all patients having pain injections day of same process as pre-admit registration, scheduled all add-on procedures and weekly upcoming procedures for pain department communication.
Physician's Office Assistant
Xstreme MD
Broussard, LA
02.2018 - 08.2018
- Answered and triaged all incoming calls received through the Physicians phone line.
- Assisted all Physicians and Nurse Practitioner with all administrative tasks daily including uploading of documents, calls to patients and/or Employer, etc.
- Maintained physician required documents needed for specified exams completed.
- Reviewed all physical exams for completion for Physicians along with distributing all results to Employer of patient per company specified protocol.
- Maintained all Physicians' credentials for statewide medical licenses along with monthly education hours/credits per state requirements.
- Completed monthly EMR chart charge audits along with completion of various data entry.
- Audited medical records daily for all medical documentation, from all medical licensed personnel (Case Managers, Medics, NP, MD's, RN's, etc.).
- Completed several reports and distributed to executive staff team.
- Responsible for all Medical Records requests following both state confidential policies and XMD policies and procedures.
Administrative Assistant Specialist/ Medical Records Manager
BridgeWay Healthcare & Hospice
Lafayette, LA
12.2015 - 01.2017
- Answer incoming calls and request detailed messages concerning patient care needs, equip or medicine questions, issues or questions dispatch to clinical staff accordingly.
- Address all patient and/or patient caregiver/ family needs accordingly.
- Responsible for all requested or required information regarding Medical Records for all patients.
- Creating patient charts upon Admissions, Hospitalizations, Continuous Care Provided.
- Breaking down of patient charts released from our services which include expired patients, revocations, and discharges.
- Conducted patient chart audit history, labs, pet scans, demographics, discharge summary, overview, etc.
- Ordered Medical Supplies and maintained monthly inventory.
- Responsible for packaging all patients weekly supplies for Clinician staff.
- Responsible for incoming and outgoing mail.
- Received all Skilled Nursing Home Invoices for patients room and board compare to monthly ADD report then submit to corporate.
- Entered all Data Entry/ Payroll weekly into MUMMS PAS software Program.
- Review of all Clinical Documentation on patient visits from Interdisciplinary team for completion.
- Distributed Chart Deficiencies accordingly to Clinician Staff. Auditing completion.
- Faxing all necessary documentation regarding patient plan of care to Attending Physician.
- Contacting our Medical Director regarding patient deaths to address signatures for death certificates electronically.
- Assisting DON and ADON for any Administrative tasks needed, and also provided Nurse Practitioner with documentation required for quarterly face to face visits for Recertification for patients.
Hospice Volunteer Coordinator
Heart of Hospice, LLC
Lafayette, LA
09.2012 - 03.2015
- Assessed patients and documented their volunteer service needs.
- Demonstrated ability to lead and motivate an outstanding hospice volunteer program.
- Provided patient education to assigned volunteer.
- Supervised ancillary staff of roughly 58 volunteers.
- Coordinated the review, revision and creation of Operational Policies within Volunteer Department.
- Managed at least 50% of a caseload of 150 patients providing monthly education, explained company's policies and procedures, and conducted a HIPAA training presentation to all hospice volunteers.
- Accurately documented all elements of initial volunteer assessment, status of services requested, declines, deaths, discharges, revocations of all patients receiving volunteer services.
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, uploading attachments, generate reports, required test results, and documents and/or forms).
- Distributed and reviewed volunteer satisfaction survey quarterly to prioritize areas of improvement.
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
- Identified process improvements in the day-to-day functioning of the department.
- Consistently demonstrated core values such as: exhibiting compassion and respect, integrity, excellence to patients families and caregivers, administrators and co-workers.
- Partnered successfully with interdisciplinary team to produce positive outcomes.
- Sourced and ordered office equipment and supplies.
- Performed initial client assessment and analysis to begin assignments in regards to volunteer services.
- Conducted presentations at community health fair and/or media events on program successes and progress.
- Prepared expense reports, filed fund disbursement requests and managed credit card and project expense reconciliations.
- Hired employees and initiated the new hire paperwork process.
- Provided outstanding customer service.
- Attended monthly staff training sessions.
Education
Some College (No Degree) -
Acadiana High School
Lafayette, LASome College (No Degree) - Cosmetology
Remington College
Lafayette, LASkills
- Client relations and support
- Administrative operations
- Payroll administration
- Microsoft Office expertise
- Document filing and retrieval
- Appointment scheduling skills
- Project coordination
- HIPAA compliance
- Communication skills
- Team collaboration
- Time management
- Volunteer training
- Volunteer recruitment
- Volunteer management
Affiliations
- Volunteer work in hopsice care and children's ministry.
Timeline
Laborer
ACP LLC
02.2024 - 04.2025
Health Information Specialist
Datavant
10.2021 - 05.2024
Floater
Park Place Surgical Hospital
10.2018 - 03.2019
Physician's Office Assistant
Xstreme MD
02.2018 - 08.2018
Administrative Assistant Specialist/ Medical Records Manager
BridgeWay Healthcare & Hospice
12.2015 - 01.2017
Hospice Volunteer Coordinator
Heart of Hospice, LLC
09.2012 - 03.2015
Some College (No Degree) -
Acadiana High School
Some College (No Degree) - Cosmetology
Remington College