Summary
Overview
Work History
Education
Skills
Timeline
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Andi DeMar

Norman,OK

Summary

Offering strong foundation in organizational and leadership skills, eager to learn and grow in dynamic retail environment. Brings ability to quickly adapt to new tasks and responsibilities, ensuring efficient front-end operations and excellent customer interactions. Ready to use and develop problem-solving and team coordination skills in Front End Supervisor role.

Ambitious Retail Associate and Supervisor with 3.5 years of experience and passion for local retail and customer service industry. Personable, experienced with conflict resolution and sensitive to others' needs.

Overview

3
3
years of professional experience

Work History

Front End Supervisor

Ross Dress for Less
09.2022 - Current
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
  • Optimized merchandise displays at checkout area, enhancing impulse purchases and increasing sales.
  • Streamlined front-end operations, allowing for more efficient customer flow during rush periods.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.

Childcare Assistant

South Tulsa Baptist Church
05.2022 - 05.2024
  • Supervised free play and other activities to keep children safe.
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Established positive relationships with parent to collaboratively promote child's wellbeing.
  • Collaborated with other childcare professionals to continuously improve the quality of care provided to children.
  • Maintained accurate records of attendance, incident reports, and daily logs for effective documentation purposes.
  • Provided extra support for children with special needs by adapting activities or offering one-on-one assistance when necessary.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Kept children between ages of 0 and 6 safe and secure with vigilant oversight.
  • Monitored children's activities to verify safety and wellbeing.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Logged information regarding naps, feedings, and any medications administered.

Education

Bachelor of Arts - Social Work

University of Oklahoma
Norman, OK
05-2029

High School Diploma -

Epic Charter Schools
Oklahoma City, OK
05-2024

Skills

  • Customer service and complaint resolution
  • Problem-solving skills
  • Cash register operation
  • Workflow management
  • Opening and closing procedures
  • Flexible work schedule
  • Time management
  • Cash counting & handling accuracy
  • Training and mentoring, and team delegation
  • Fraud prevention
  • Display setup
  • Staff supervision

Timeline

Front End Supervisor

Ross Dress for Less
09.2022 - Current

Childcare Assistant

South Tulsa Baptist Church
05.2022 - 05.2024

Bachelor of Arts - Social Work

University of Oklahoma

High School Diploma -

Epic Charter Schools

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