ANDI LOKAJ
Forest Hills,NY
Summary
Junior majoring in Information Technology at Penn State Berks with a focus on cybersecurity. Skilled in Python, SQL, documentation management, and customer support. Experienced in handling technical inquiries, data accuracy, and problem-solving. Seeking opportunities in IT support, cybersecurity, and technical operations.
Overview
3
3
years of professional experience
Work History
Front Desk Assistant
Penn State University Residence Life
08.2025 - Current
- Assist students with lockouts, maintenance issues, and emergency situations.
- Manage parking passes, inventory, and loaned equipment.
- Provide front desk support by greeting visitors and answering inquiries.
Intern
NYPD Academy, School Safety Division
07.2025 - 08.2025
- Maintained and organized confidential documents for academy operations.
- Processed official records and prepared digital files using Adobe tools.
- Used Microsoft Excel to organize, track, and update internal datasets.
Membership Consultant
Flushing Meadows Aquatic Center
07.2024 - 08.2024
- Ensured accuracy of membership records, contributing to improved member satisfaction and retention.
- Updated membership renewals promptly, minimizing lapses and maintaining continuous service for members.
- Assisted in resolving member inquiries, enhancing the overall customer service experience.
- Collaborated with team members to streamline the membership update process, increasing efficiency.
Store Clerk
UPS Store
01.2023 - 08.2023
- Assisted customers with returns, shipments, and account inquiries.
- Processed packages using POS systems and digital office equipment.
- Handled cash, credit, and digital payments accurately.
Education
Bachelor of Science - Information Technology
Pennsylvania State University
Berks, PA05.2027
Skills
- Programming: Python, SQL
- Tools: Microsoft Excel, Adobe Suite, POS Systems
- Professional: Customer Service, Multitasking, Conflict Resolution, Attention to Detail
- Compliance: Health and Safety Standards, Food Safety
- Languages: Albanian (Fluent), English (Fluent)
- Problem-solving skills
- Time management
- Attention to detail
Languages
English
Albanian
Interests
- Artificial Intelligence (AI) and Machine Learning
- Gym Workouts
- Swimming
- Enjoy playing billiards
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Front Desk Assistant
Penn State University Residence Life
08.2025 - Current
Intern
NYPD Academy, School Safety Division
07.2025 - 08.2025
Membership Consultant
Flushing Meadows Aquatic Center
07.2024 - 08.2024
Store Clerk
UPS Store
01.2023 - 08.2023
Bachelor of Science - Information Technology
Pennsylvania State University
ADDITIONAL INFORMATION
- Strong interest in cybersecurity, IT support, and system administration.
- Excellent communication and customer-service skills.
- Able to work in fast-paced, confidential, and service-oriented environments.