Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
ADDITIONAL INFORMATION
Generic

ANDI LOKAJ

Forest Hills,NY

Summary

Junior majoring in Information Technology at Penn State Berks with a focus on cybersecurity. Skilled in Python, SQL, documentation management, and customer support. Experienced in handling technical inquiries, data accuracy, and problem-solving. Seeking opportunities in IT support, cybersecurity, and technical operations.

Overview

3
3
years of professional experience

Work History

Front Desk Assistant

Penn State University Residence Life
08.2025 - Current
  • Assist students with lockouts, maintenance issues, and emergency situations.
  • Manage parking passes, inventory, and loaned equipment.
  • Provide front desk support by greeting visitors and answering inquiries.

Intern

NYPD Academy, School Safety Division
07.2025 - 08.2025
  • Maintained and organized confidential documents for academy operations.
  • Processed official records and prepared digital files using Adobe tools.
  • Used Microsoft Excel to organize, track, and update internal datasets.

Membership Consultant

Flushing Meadows Aquatic Center
07.2024 - 08.2024
  • Ensured accuracy of membership records, contributing to improved member satisfaction and retention.
  • Updated membership renewals promptly, minimizing lapses and maintaining continuous service for members.
  • Assisted in resolving member inquiries, enhancing the overall customer service experience.
  • Collaborated with team members to streamline the membership update process, increasing efficiency.

Store Clerk

UPS Store
01.2023 - 08.2023
  • Assisted customers with returns, shipments, and account inquiries.
  • Processed packages using POS systems and digital office equipment.
  • Handled cash, credit, and digital payments accurately.

Education

Bachelor of Science - Information Technology

Pennsylvania State University
Berks, PA
05.2027

Skills

  • Programming: Python, SQL
  • Tools: Microsoft Excel, Adobe Suite, POS Systems
  • Professional: Customer Service, Multitasking, Conflict Resolution, Attention to Detail
  • Compliance: Health and Safety Standards, Food Safety
  • Languages: Albanian (Fluent), English (Fluent)
  • Problem-solving skills
  • Time management
  • Attention to detail

Languages

English
Albanian

Interests

  • Artificial Intelligence (AI) and Machine Learning
  • Gym Workouts
  • Swimming
  • Enjoy playing billiards
  • Passionate about balancing physical health with mental and emotional wellness

Timeline

Front Desk Assistant

Penn State University Residence Life
08.2025 - Current

Intern

NYPD Academy, School Safety Division
07.2025 - 08.2025

Membership Consultant

Flushing Meadows Aquatic Center
07.2024 - 08.2024

Store Clerk

UPS Store
01.2023 - 08.2023

Bachelor of Science - Information Technology

Pennsylvania State University

ADDITIONAL INFORMATION

  • Strong interest in cybersecurity, IT support, and system administration.
  • Excellent communication and customer-service skills.
  • Able to work in fast-paced, confidential, and service-oriented environments.