Andi Metolli
Lawyer
Summary
Dynamic and detail-oriented professional with over 10 years of experience in contract management and law , seeking to leverage extensive managerial and financial expertise in the role of Bank Branch Manager. Proven ability to lead teams, Manage complex financial transactions and optimize operational efficiency. Strong background in compliance, risk assessment and customer relationship management. Committed to delivering exceptional service and achieving within the banking sector.
Overview
13
13
years of professional experience
Work History
Customer Relationship Representative
Regional Water Supply And Sewage Agency - SHRUKD
1 2024 - Current
- Supervise staff, ensuring adherence to company policies, procedures and standards
- Schedule shifts, lunches, breaks and time off for optimum customer service
- Authorize and check all transactions
- Responsible of Vault / Tellers
- Responsible to ensure that all customers receive a high level of service and get assisted with their questions and concerns
- Responsible for establishing and maintaining long term relationship with clients
- Promoting, selling and cross selling products and services
- Work with CEO to promote a positive, enthusiastic work environment towards excellent Customer Service and harmonious Employee Relationships
- Provide back up for all staff duties when necessary.
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
Contract Manager
The Municipality of Kavaja
09.2019 - 06.2023
- Investment contract implementation
- Every investment of the Municipality is followed for the fulfillment of contract terms
- On-site implementation follow-up.
- Collaborated with cross-functional teams/institutions to develop comprehensive contract strategies aligned with Municipality objectives and follow up on their implementation.
- Successfully managed high volumes of contracts simultaneously while meeting tight deadlines and ensuring accuracy.
- Coordinated regular contract reviews to identify areas for improvement or renegotiation opportunities.
- Conducted risk assessments for prospective contracts, enabling informed decision-making by senior management.
Specialist
The State Agency of Cadaster
05.2018 - 09.2019
- Proficiency in understanding and implementation of Land Law being it the main pillar in the job and also one of the most complicated ones.
- Registration of properties through several applications a day following set standard procedures.
- Assist customers through thorough explanation and also filling form applications.
- Maintain excellent colleague relationships.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Contract/Procurement Specialist
The Municipality of Kavaja
02.2013 - 08.2017
- Investment contract implementation
- Every investment of the Municipality is followed up for the fulfillment of contract terms
- Contacting with several work implementers
- Following up on site implementation and keep communication flow with related people
- Supported contract closeout activities, ensuring all contractual obligations were met and records properly archived for future reference.
- Collaborating with other institutions to facilitate the implementation.
- Facilitated transparent bidding processes for supplier selection, ensuring fairness and adherence to established guidelines.
- Negotiated favorable contracts with vendors for long-term supply agreements, securing stable pricing and reliable product availability.
- Coordinated closely with finance teams to monitor budgets and cash flow implications related to procurement activities.
Human Resources Manager
The Municipality of Kavaja
02.2012 - 02.2013
- Devised hiring and recruitment policies for 600-employee institution- ensuring adherence to policies, procedures and standards.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Handling confidential employee information in a professional and respectful manner
- Plan and organize work time, rest and annual leaves of personnel
- Collaborated with leadership to align HR initiatives with overall objectives.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the institution.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings.
Procurement Specialist
the Municipality of Kavaja
09.2011 - 02.2012
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
- Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
- Reduced procurement costs by implementing strategic negotiation tactics with suppliers.
- Procurement planning for all municipality departments and sectors through regular connects and data collection. All done following rules, regulation, and the law.
Education
Professional License, Law -
Albanian Chamber of Advocacy
Tirana 04.2001 -
Professional Masters & Bachelor Degree in Law. -
Faculty of Justice, University of Tirana
Tirana, Albania 04.2001 -
Skills
Excellent command of PC Proficient with Microsoft Office Programmes, etc Legal Compliance, Staff Management, Policy Management, Staff Scheduling, Regulatory Compliance, Performance Assessment, HR policies and procedures, Risk Management
Teamwork and Collaboration: ability to adapt through extensive experience in various teams
The ability to persuade and convince clients to buy-in to my ideas
Emotional Intelligence: Being empathetic, interacting with customers and providing service with a SMILE
Excellent verbal and written communication skills both in an office environment and with external stakeholders
Networking Skills: Extreme situations, difficult clients and unfamiliar settings are common for me From my work experience, I have the ability to deal with unfamiliar situations and maintain healthy client relationships
Personal Information
- Date of Birth: 04/12/1988
- Gender: Male
- Nationality: Albanian
- Driving License: B
Languages
Albanian
Timeline
Contract Manager
The Municipality of Kavaja
09.2019 - 06.2023
Specialist
The State Agency of Cadaster
05.2018 - 09.2019
Contract/Procurement Specialist
The Municipality of Kavaja
02.2013 - 08.2017
Human Resources Manager
The Municipality of Kavaja
02.2012 - 02.2013
Procurement Specialist
the Municipality of Kavaja
09.2011 - 02.2012
Professional License, Law -
Albanian Chamber of Advocacy
04.2001 -
Professional Masters & Bachelor Degree in Law. -
Faculty of Justice, University of Tirana
04.2001 -
Customer Relationship Representative
Regional Water Supply And Sewage Agency - SHRUKD
1 2024 - Current