Andi Williams

Work History

Crunch Fitness

05.2023 - Current

Trained clients during strength training, cardio vascular exercise, and stretching.
Demonstrated proper technique for exercises to avoid injuries.
Motivated clients to stay on track with fitness goals with positive and friendly approach.
Assisted clients with personal fitness goals through realistic objectives.

Crunch Fitness

01.2023 - 05.2023

Trained new staff on correct procedures, compliance requirements, and performance strategies.
Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Kept accounts in balance and ran daily reports to verify totals.
Resolved guest complaints by addressing issues with rooms promptly.
Handled tasks and responsibilities for front office employees during periods of understaffing.

Total Nutrition

09.2022 - 04.2023

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.

Pants Store

12.2021 - 07.2022

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Answered customer questions about sizing, accessories, and merchandise care.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Solved customer challenges by offering relevant products and services.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Engaged with customers to effectively build rapport and lasting relationships.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Generated new sales leads to achieve and exceed monthly sales goals.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Tall Pines Golf Course

05.2021 - 07.2022

Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Provided friendly customer service to guests and addressed concerns.
Monitored safety of guests in and around swimming pool.
Attentively monitored swimmers to identify distress.
Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
Educated patrons on safety protocols and enforced safety rules.
Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Cleared pool areas of debris and hazardous objects to increase safety.
Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
Inspected pools and pools areas for adherence to safety protocols.