ANDIA GARVIN
447 Bellevue Ave Apt 9-I Trenton,NJ
Summary
Resourceful clerk with a commitment to ensuring exceptional customer service across diverse settings. Organized with strong interpersonal, time management, and multi-tasking skills. Proven ability to work well with all types of professionals. Seeking a position where my talents can flourish toward forward advancement in relation to my career goals.
Overview
15
15
years of professional experience
Work History
Agency Services Representative 2
Department of Community Affairs, Bureau of Housing Inspection
01.2021 - Current
- Communicates successfully via phone and email to inform customers about procedures necessary to complete different forms and applications.
- Compose routine correspondence, such as form letters or complex replies to inquiries and record incoming and outgoing documents to obtain the necessary information in responding to internal and external requests.
- Assess, authenticate, and verify information on official documents presented by customers.
- Issues licenses and other official documents; explains reasons for denial of issuance when required.
- Greets customers and answers telephone inquiries; able to handle more complex inquiries.
- Responds to technical inquiries and/or complaints regarding products, services, or programs, or collecting payments in a government or office setting.
- Sort and verify accuracy of data before entering by comparing source documents or re-entering data in verification format to prove correct.
- Helps customers with questions and online bill payments via the DCA’s service portal.
Agency Services Representative 1
Department of Community Affairs, Bureau of Housing Inspection
01.2017 - 01.2021
- Communicates successfully via phone and email to inform customers about procedures necessary to complete different forms and applications.
- Compose routine correspondence, such as form letters or standard replies to inquiries and record incoming and outgoing documents.
- Assess, authenticate and verify information on official documents presented by customers.
- Issues licenses and other official documents; explains reasons for denial of issuance when required.
- Greets customers and answers telephone inquiries; refers more complex or difficult inquiries to senior staff members.
- Responds to technical inquiries and/or complaints regarding products, services or programs, or collecting payments in a government or office setting.
- Sort and verify accuracy of data before entering by comparing source documents or re-entering data in verification format.
- Helps customers with questions and online bill payments via DCA's Dynamics system.
Clerk
Department of Community Affairs, Bureau of Housing Inspection
- Communicates successfully via phone and email to inform customers about procedures necessary to complete different forms and applications.
- Reviews and processes documents, forms and other materials in accordance with established rules, regulations and/or agency guidelines.
- Locates and removes records from file in response to authorized requests; tracks materials removed from files to ensure that borrowed files are returned.
- Compose routine correspondence, such as form letters or complex replies to inquiries and record documents.
- Assess, authenticate, and verify official documents.
- Issues licenses and official documents; explains reasons for denial when required.
- Greets customers and responds to technical inquiries and complaints.
- Verifies accuracy of data using electronic records.
- Assists customers with DCA’s service portal for payments and forms.
File Clerk
System One Services
01.2010 - 08.2017
- Provided general routine information for in-person and telephone referrals.
- Specialized in data entry and typing for faster production in a timely manner.
- Assisted with requisitioning, storing, and distributing office supplies to workers on a daily basis.
- Retrieved, located, and compiled data needed for reports.
- Operated various types of office machines and equipment including duplicating and adding machines.
- Facilitated ongoing training for new and current staff.
Production Clerk
SourceHOV LLC
- Prepared documents according to job instructions including alphabetizing, numerical, and date sorting; removed staples per client specifications.
- Communicated directly with lead supervisor and/or trainer when appropriate to ensure customer expectations were met.
- Demonstrated confidentiality and security of client information per client guidelines.
- Maintained a level of productivity and quality based on department standards.
Education
Diploma - General Education
Mercer County Community College
Trenton, NJ05-2010
Skills
- Ability to sort, index, and file various materials using established filing systems both manual and electronic database
- Ability to perform work in high stress situations
- Ability to effectively deal with irate individuals
- Ability to read and explain agency rules and regulations and apply them to specific situations
- Ability to locate requested information utilizing electronic sources
- Ability to maintain essential records and files
- Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units
- Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position
- Comprehend and accomplish oral and written instructions in order to effectively and efficiently work with co-workers, management, and the public
- Capability to interact with the public in a courteous, timely, and efficient manner
- Provide customer service techniques that create a positive atmosphere when interacting with the public
- Demonstrates ability to perform work in high stress situations
- Knowledgeable of agency rules and regulations and apply them to specific situations
- Telephone etiquette
- Customer satisfaction
Timeline
Agency Services Representative 2
Department of Community Affairs, Bureau of Housing Inspection
01.2021 - Current
Agency Services Representative 1
Department of Community Affairs, Bureau of Housing Inspection
01.2017 - 01.2021
File Clerk
System One Services
01.2010 - 08.2017
Clerk
Department of Community Affairs, Bureau of Housing Inspection
Production Clerk
SourceHOV LLC
Diploma - General Education
Mercer County Community College
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