Andie Andersen
Los Angeles,CA
Summary
Accomplished Director of People and Operations with 12+ years of experience in luxury retail, specializing in sales strategy, client development, and operational excellence. Demonstrated success in optimizing operational systems, enhancing collaboration, and significantly improving sales performance through innovative strategies. Adept at leading and coaching sales teams to achieve KPIs and fostering strong client relationships. Skilled in managing day-to-day operations, ensuring visual merchandising standards, and implementing effective security measures. Committed to driving business growth through strategic vision and exceptional leadership.
Overview
12
12
years of professional experience
Work History
Director of People & Operations
Joyfolie
Denver, CO
07.2023 - Current
- Strategic Leadership: Directed cross-functional Executive Leadership Team across HR, Global Supply Chain, Product Development, Merchandising, and Planning, increasing collaboration and organizational alignment by 20%
- Operational Efficiency: Monitored and optimized operational systems, successfully integrating PLM/ERP to enhance productivity and task completion
- Fulfillment Optimization: Led the transition to a new 3PL fulfillment center, optimizing stock levels, automating reorders, and enhancing on-time delivery performance
- Digital Transformation: Modernized HR processes using Gusto, Slack, and Trello, boosting efficiency and collaboration for remote teams
- Sales & Operations: Implemented sales and operational efficiency strategies for DTC and Wholesale channels, significantly improving sales performance
- Compliance Management: Managed U.S Customs compliance, global product safety testing, and inventory across 3PL centers, optimizing supply chain operations.
Director of Special Projects - Production Manager
Joyfolie
Denver, CO
02.2023 - 07.2023
- Operational Oversight: Managed interim Production Manager responsibilities, collaborating with Product Development, Merchandising, and Marketing teams to negotiate vendor contracts, manage OTB, demand forecasts, and ensure compliance with quality standards
- Financial Impact: Identified and resolved over $300,000 in product loss from freight forwarders and vendor production discrepancies, negotiating chargebacks
- Supply Chain Optimization: Enhanced supply chain efficiency by revising SOPs to improve delivery timelines, enhance customer experience, and reduce storage costs
- Production Calendar Management: Managed production calendar and led meetings with designers, vendors, marketing, creative, and sales teams to ensure the right product, at the right price, at the right time.
Head of People & Operations
Grove Biomedical | CANOPY
Denver, CO
02.2021 - 01.2023
- Corporate Social Responsibility (CSR): Spearheaded the development and implementation of CSR initiatives, including a comprehensive sustainability action plan that reduced energy consumption by 15% and enhanced recycling efforts by 5%
- B-Corp Management: Led the organization through the B-Corp assessment process, driving the successful implementation of DEI programs and achieving a record-high 95% employee satisfaction rating
- Investor & Vendor Relations: Cultivated and maintained strong relationships with key investors and vendors, effectively managing communications and ensuring alignment with company goals and expectations
- Talent Management: Modernized hiring and onboarding strategies with the introduction of an Employee Handbook and competitive compensation packages, enhancing overall talent acquisition and retention
- CRM Optimization: Enhanced CRM processes with HubSpot, resulting in a 25% increase in customer retention and a 15% improvement in response times
Flagship Visual Merchandising Operations Manager
Pottery Barn
Denver, CO
01.2019 - 03.2021
- Multi-Store Management: Oversaw visual merchandising operations for a flagship $12M annual sales location while managing a portfolio of five brands within the Williams Sonoma remote call-center. Coordinated merchandising strategies across multiple stores to ensure a cohesive brand presentation and optimize sales performance
- Supply Chain Adaptation: Partnered closely with local store managers to develop and Implement innovative merchandising solutions to mitigate the impact of global supply chain issues. Developed contingency plans for product placement and promotional activities, leveraging local store feedback and inventory data to maintain sales momentum and customer satisfaction despite product shortages
- Customer Experience Optimization: Enhanced the in-store experience by designing and executing engaging visual displays that drove customer interest and increased sales. Implemented a business continuity strategy to sustain steady sales volume, even amid disruptions, and successfully maintained customer engagement through creative merchandising and strategic promotions.
Outbound Logistics Operations Manager
Target
Albany, NY
06.2017 - 01.2019
- Distribution & Fulfillment Management: Directed comprehensive logistics and supply chain operations for 90 Target retail stores in New England, ensuring the efficient and on-time delivery of 1.5 million packages annually
- Six Sigma Methodologies: Applied Lean Six Sigma methodologies to streamline operational processes, resulting in a notable 20% annual increase in team productivity. Utilized data-driven techniques to identify inefficiencies, implement corrective actions, and standardize best practices across the logistics team
- Continuous Improvement Initiatives: Spearheaded continuous improvement initiatives by developing and executing strategic plans to enhance operational efficiency. Led process optimization projects that reduced delivery times, minimized errors, and improved overall service quality
Store Manager/Director | District Trainer
Pandora Jewelry
Chicago, IL
03.2013 - 05.2017
- Sales Leadership in Luxury Jewelry: Drove sales growth by elevating the Michigan Avenue store from $2.5M to $4M annually, executing a successful store remodel and relocation to meet increased volume demands
- Client Experience Innovation: Implemented Mobile POS systems on the selling floor, transforming the customer experience and boosting in-store efficiency. Spearheaded the integration of omnichannel retail, enhancing the seamless transition between digital and physical shopping experiences
- Training & Development: Trained and mentored teams across the Northeast, including 12 locations and two NYC Flagships, resulting in a 15% improvement in employee engagement and retention. Played a key role in opening the One World Trade Center store, contributing to its successful launch
- Sales Achievement: Exceeded personal sales goals, earning membership in the $1 million sales club in 2014
Executive Development Program (EDP) - Store Management Trainee
Bloomingdale's
Chicago, IL
09.2012 - 03.2013
- Building Customer Loyalty: Spearheaded initiatives to enhance customer loyalty through effective credit card and rewards program management. Promoted Bloomingdale's credit card benefits and loyalty programs to drive sign-ups and increase repeat business. Led training sessions on maximizing credit card rewards and fostering client relationships to boost overall customer retention
- Elevating Client Experience: Designed and executed in-store special events and private shopping experiences to create memorable and personalized interactions. Coordinated exclusive events, including private shopping sessions and VIP previews, to provide high-net-worth clients with a tailored and luxurious shopping experience, contributing to increased client satisfaction and sales
- Performance Metrics & Impact: Achieved significant improvements in client engagement and sales performance through targeted training and event execution. Elevated customer satisfaction and loyalty, resulting in increased sales and a strong foundation for future client interactions tracked through various KPI's.
Education
Bachelor of Professional Studies - Fashion Merchandising | Business Management
Marist College
Poughkeepsie, NY05-2012
Study Abroad | Fashion Merchandising Program -
Istituto Lorenzo De' Medici
Florence, Italy05-2011
Certificate in Colored Stones -
GIA Gemological Institute of America
New York, NYSkills
- Strategic Leadership
- Operational Efficiency
- Sales & Operations
- Talent Management
- Strategic Partnership & Local Store Collaboration
- Customer Experience Optimization
- Sales Leadership in Luxury Jewelry
- Client Experience Innovation
- Training & Development
- Upscale Clientele Sales Training
- Building Customer Loyalty
- Elevating Client Experience
- Luxury Jewelry Management
- Learning Management Systems (LMS)
- Performance Management Systems
- Clienteling Platforms
- Retail CRM Systems
- Microsoft Office Suite
- Google Workspace
- Adobe Creative Suite
- Point of Sale (POS) Systems
- Inventory Management Software
- Retail Analytics Tools
Timeline
Director of People & Operations
Joyfolie
07.2023 - Current
Director of Special Projects - Production Manager
Joyfolie
02.2023 - 07.2023
Head of People & Operations
Grove Biomedical | CANOPY
02.2021 - 01.2023
Flagship Visual Merchandising Operations Manager
Pottery Barn
01.2019 - 03.2021
Outbound Logistics Operations Manager
Target
06.2017 - 01.2019
Store Manager/Director | District Trainer
Pandora Jewelry
03.2013 - 05.2017
Executive Development Program (EDP) - Store Management Trainee
Bloomingdale's
09.2012 - 03.2013
Bachelor of Professional Studies - Fashion Merchandising | Business Management
Marist College
Study Abroad | Fashion Merchandising Program -
Istituto Lorenzo De' Medici
Certificate in Colored Stones -
GIA Gemological Institute of America