ANDIE FRANCOEUR
ADMINISTRATIVE HEALTHCARE PROFESSIONAL
SEATTLE,WA
Summary
Patient-focused office professional equipped with administrative and customer service expertise. Assisting to keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
24
24
years of professional experience
2
2
Languages
Work History
Unit Coordinator
Harborview Medical Center
10.2023 - 03.2024
- Supported and enhanced patient experience by serving as a resource for unit operations and providing exceptional customer service to patients, families, healthcare professionals, and staff.
- Facilitated communication between facility programs, outside agencies, and other outpatient clinics and programs.
- Ensured smooth operation of the reception desk through visitor management, call handling, and visitation coordination.
- Maintained accurate supplies inventory alongside completing various administrative duties like copying/filing, faxing, and scanning.
- Maintained accurate documentation of patient records and unit census each day.
Patient Access Specialist
Kaiser Permanente
10.2022 - 06.2023
- Streamlined primary care registration, appointment scheduling, onboarding, referral requests, and insurance verification processes.
- Responded to patient concerns and inquiries professionally and efficiently.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Explained policies, procedures and services to patients.
Lead Patient Care Coordinator
TK Counseling
09.2005 - 10.2022
- Reviewed and presented treatment plans for patients being admitted into drug and alcohol rehabilitation facilities.
- Counseled patients on potential financial liabilities and payment requirements.
- Calculated sliding fee or special program adjustments relating to patient visits.
- Processed patient intake information and updated medical records prior to treatment.
- Scheduled evaluations and procedures for patients.
- Assured regulatory compliance and professionalism across patient service.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Patient Services Specialist II
University of Washington Medical Center
12.2001 - 04.2004
- Answered incoming calls, scheduled appointments and filed medical records.
- Facilitated communication between patients and various departments and staff.
- Maintained accurate and up-to-date patient records, ensuring compliance with HIPAA regulations.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Verified patient insurance eligibility and entered patient information into system.
- Coordinated referrals to other healthcare professionals as needed, promoting a smooth care transition for patients.
- Improved office efficiency by maintaining organized filing systems for physical and digital documents.
Admitting Specialist
Samaritan Hospital
06.2000 - 11.2001
- Managed high-volume phone calls while simultaneously processing admissions paperwork, demonstrating exceptional multitasking abilities.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Developed strong relationships with referring physicians, enhancing communication channels for smooth patient transitions.
- Assisted with medical coding and billing tasks.
- Registered patients for labs, surgeries and radiology.
- Prepared and processed patient referrals and transfer requests.
Education
No Degree - Nutritional Science
PURDUE UNIVERSITY
Remote 05.2001 -
Skills
Electronic Medical Records
Health Information Systems
HIPPA Compliance
Medical Terminology
Patient Financial Services
Patient Registration and Counseling
High Volume Call Center
Active Listening
Problem-solving aptitude
BLS
Timeline
Unit Coordinator
Harborview Medical Center
10.2023 - 03.2024
Patient Access Specialist
Kaiser Permanente
10.2022 - 06.2023
Lead Patient Care Coordinator
TK Counseling
09.2005 - 10.2022
Patient Services Specialist II
University of Washington Medical Center
12.2001 - 04.2004
No Degree - Nutritional Science
PURDUE UNIVERSITY
05.2001 -
Admitting Specialist
Samaritan Hospital
06.2000 - 11.2001