Andie Newman

· Maintain and foster business banking relationships that include loan and deposit business services.

· Follow up on referrals from internal sources, existing clients, and professional networking associations.

· Provide value added service to existing clients to facilitate the expansion of client relationships and garner referrals from business owners and professionals.

· In a timely manner accept or return calls from the member services team (Branch and e-Branch) for new business inquiries.

· Communicate with prospects and clients to proactively collect and complete financial packages for new and maturing loan requests.

· Open new business member relationships while proactively looking for value added benefits for our members.

· Process Small Business loan requests Fast Craft requests in a timely manner.

· Gather information for the financial package that is necessary to support loan requests.

· Process administrative work for the business services team which includes building electronic files, filing of paper files, updating member files, and ensuring accuracy of files.

· Complete all required regulatory training.

• Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing
• Managed conditions sent from underwriting departments
• Created and completed loan submission packages
• Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times
• Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders
• Maintained complete confidentiality of submitted information according to release guidelines
• Filed completed packages quickly and efficiently
• Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting
• Reviewed loan agreements to verify completeness and accuracy according to applicable policies.

• Assisted clients through loan application process cycle through closing
• Reviewed loan agreements for completeness and accuracy
• Promoted additional services for clients with more specialized needs
• Resolved customer complaints through research and investigation
• Monitored pipeline by communicating with underwriters and processors
• Took applications and collected income and asset documentation to enable underwriting and prompt loan decisions
• Complied with company quality standards and applicable regulations governing financing.
• Compiled complete credit and financial statements for each applicant as part of application process.
• Met with clients to complete application documentation, answer their questions and resolve any concerns or complaints.

• Spread customer supplied financials for credit analysis
• Conducted testing for financial covenants to ensure customers where within audit guidelines
• Responsible for guiding fellow SME Analysts in a lead type role.

• Increase profit and consumer relationships through in-branch sales and telesales
• Maintain existing business and high-value household relationships Develop and manage effective sales team Motivate and coach branch staff to ensure all goals and objectives are met Oversee branch Human Resource issues including hiring, performance evaluation and disciplinary action Ensure compliance with regulatory standards.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

• Assisted CSM with day to day operational duties Manage all aspects related to collections and charge-offs of delinquent business and consumer deposit accounts
• Business development through in-branch selling Ensured individual and branch referral goals were met.