Andrea Prado
Hoschton,GA
Summary
Reliable and customer-focused professional with experience in retail, coffee service, and large-scale family events. Skilled in preparing high-quality beverages quickly and accurately, maintaining clean and safe work areas, and operating registers and espresso equipment during high-volume rushes. Known for learning tasks fast, supporting team coverage during busy periods, and delivering friendly, efficient service that improves customer satisfaction. At Hollister, contributed to the #1 sales store in the region, completed floorsets, organized merchandise, and boosted sales through strong product knowledge and communication. In event operations, managed ticketing, guided guests, ensured safety, and set up displays to create smooth and enjoyable experiences. Recognized for strong teamwork, reliability, and the ability to stay organized and positive in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Team Member
Saxbys Coffee
Atlanta, GA
09.2025 - Current
- Prepared high-quality beverages efficiently, adhering to established recipes and standards.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Operated espresso machines and grinders, optimizing efficiency during peak hours.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Park Attendant
Glow Light Show
Buford, GA
11.2023 - Current
- Maintained good knowledge of park amenities and rules to enthusiastically market facility and services.
- Conducted sales and recommended products to meet guest needs.
- Issued tickets to customers and collected payment and fees for desired services.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Built and established positive relationships with patrons, team members and supervisors.
- Set up promotional displays and equipment for special events and activities.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Delivered information and details of interest about facility to visitors.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Brand Representative
Hollister
Buford, GA
08.2024 - 12.2025
- Number one hollister in the region in sales
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection.
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Rang up customers by processing cash and credit payments to complete sales transactions/
- Worked with team to achieve sales goals for products.
- Maintained knowledge of current promotions and product features.
Education
High School Diploma -
Mountain View High School
Lawrenceville, GA05.2025
Bachelor of Science in Nursing - Pre-Nursing
Georgia State University
Atlanta, GA05-2029
Skills
- Decision-Making
- Fluent in Spanish
- Verbal Communication
- Cultural Awareness
- Teamwork and Collaboration
Timeline
Team Member
Saxbys Coffee
09.2025 - Current
Brand Representative
Hollister
08.2024 - 12.2025
Park Attendant
Glow Light Show
11.2023 - Current
High School Diploma -
Mountain View High School
Bachelor of Science in Nursing - Pre-Nursing
Georgia State University