Andie Snyder
Las Vegas
Summary
Dynamic licensed insurance agent with expertise in claims handling and client relationship management at State Farm & USAA. Proven track record in developing customized insurance solutions and enhancing customer satisfaction. Skilled in regulatory compliance and team training, consistently achieving high retention rates through effective communication and problem-solving strategies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Driver
Lyft
11.2024 - Current
- Navigated routes efficiently to ensure timely passenger pickups and drop-offs.
- Provided excellent customer service, addressing passenger inquiries and resolving issues promptly.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Managed ride requests through Lyft app, adapting quickly to changing demands and traffic conditions.
- Communicated effectively with passengers regarding estimated arrival times and route changes.
- Monitored vehicle performance metrics to identify maintenance needs proactively.
Licensed Insurance Agent
Kate Lowe/State Farm
06.2023 - 11.2024
- Developed customized insurance solutions to meet client needs and preferences.
- Educated clients on policy options, benefits, and coverage details.
- Processed claims efficiently, ensuring timely resolution for clients.
- Maintained comprehensive knowledge of State Farm products and industry trends.
- Assisted in training new agents on best practices and compliance guidelines.
- Conducted regular follow-ups to enhance customer relationships and retention rates.
Licensed Insurance Agent/FNOL
Sitel
05.2018 - 06.2023
- Managed the initial reporting of insurance claims, ensuring accurate and timely documentation of all necessary information.
- Communicated effectively with policyholders to gather essential details and provide guidance on the claims process.
- Coordinated with internal departments to facilitate the efficient processing of claims, enhancing customer satisfaction.
- Utilized company software to input and track claim data, maintaining high levels of accuracy and confidentiality.
- Identified and escalated complex claims to senior management, contributing to the resolution of challenging cases.
- Developed and maintained strong relationships with clients and stakeholders, fostering trust and reliability.
- Participated in training sessions to stay updated on industry regulations and company policies, ensuring compliance and best practices.
Customer Service Representative
ProCare Rx
10.2016 - 05.2018
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Streamlined complaint resolution processes, improving response time and customer satisfaction.
- Led initiatives to enhance customer experience, resulting in improved retention rates.
Loan Processor
Milestone Settlement
11.2015 - 10.2016
- Streamlined loan application processes to enhance efficiency and reduce turnaround times.
- Implemented process improvements that increased accuracy in documentation handling and data entry.
- Analyzed borrower credit profiles to determine eligibility for various loan products effectively.
- Developed training materials for new staff to ensure consistent understanding of procedures and policies.
Education
No Degree - Veterinary Assistant
Pima Medical Institute
Las Vegas, NV02-2004
Skills
- Insurance product expertise
- Client relationship management
- Client account management
- Client service
- Claims handling proficiency
- Team training and development
- Insurance sales strategy
- Policy management expertise
- Regulatory compliance
- Goal oriented approach
- Customer service
- Customer follow-up
- Licensed insurance agent
Certification
P&C License
Timeline
Driver
Lyft
11.2024 - Current
Licensed Insurance Agent
Kate Lowe/State Farm
06.2023 - 11.2024
Licensed Insurance Agent/FNOL
Sitel
05.2018 - 06.2023
Customer Service Representative
ProCare Rx
10.2016 - 05.2018
Loan Processor
Milestone Settlement
11.2015 - 10.2016
No Degree - Veterinary Assistant
Pima Medical Institute