Andiera Jackson
Glenwood,IL
Summary
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
23
23
years of professional experience
Work History
Property Manager
East Lake Management
02.2024 - 09.2024
- Manage multiple commercial/ subsidized properties on a daily basis
- Ensure staff complete all job tasks and assist if needed
- Oversee contractors on completion of jobs at various sites
- Work with Maintenance to ensure they have supplies needed to complete task and the beautification of the properties
- Complete monthly financial reports
- Manage budgets and operational expenses
- Complete move ins/move outs
- Handle complaints and/or concerns from tenants
- Collect/process rent
- Process invoices
- Property marketing
Multi-Building Property Manager
Catholic Charities of the Archdiocese of Chicago
01.2011 - 03.2023
- Provide assistance is the daily operations of multiple properties
- Ensure staff complete all job task and assist if needed
- Ensure that the property is in compliance with company and HUD's policies
- Submit several monthly reports promptly to ensure timely government funding
- Provide marketing strategies to help advertise the property
- Order all office supplies to ensure daily requirements can be fulfilled
- Ensure timely payments to vendors and contractors
- Handle complaints and ensure the highest customer service responses
Billing Specialist
Roseland Community Hospital
03.2007 - 12.2018
- Post all payments received form all Medicare, Medicaid, and or commercial insurances
- Apply/Adjust all discounts on customer's accounts
- Enter emergency and pharmacy charges on all outpatients accounts
- Assists and maintain accuracy of patient's charts
Emergency Dispatcher
Phoenix Police Department
01.2006 - 12.2010
- Assists police in providing a safe environment for residents of the community
- Effectively communicate information to the police and fire dept
- Evaluate and asset situations for emergency situations
- Accurately log and document all incoming calls and beneficial information
Teacher's Assistant
Grandma Jones' Daycare
01.2005 - 12.2006
- Assisted with teaching pre-school children basic educational and developmental skills such as alphabets, phonics, vocabulary, walking and toilet training
- Assisted with providing a safe environment for pre-school aged children
- Conducted one on one conferences with parents to inform them of their child's progress and development
Shift Manager/Clerk
Popeye's Chicken & Biscuit Restaurant
01.2004 - 12.2005
- Provided prompt and efficient customer service
- Performed all duties within the facilities safety guidelines and accordance with OSHA
- Accurately ordered and maintained company's inventory
- Trained new employees on their job responsibilities, companies policies and safety precautions
Cafeteria Attendant
Northern Illinois University Dining Services
01.2002 - 12.2004
- Prepared and served meals to campus students
Home Health Care Assistant
Addus Health Care
01.2002 - 12.2002
- Assisted clients with their activities of daily living such as dressing, bathing and preparing meals
- Assessed clients vital signs, living facilities and their abilities to function within a home setting
- Accurately documented clients vital signs, oral intake and output
Education
Medical Billing & Coding Diploma -
Everest College
Merrionette Park, IL01.2007
Certificate - nurse's assistant
Samland Institute of Allied Health and Technology
Oak Forest, IL01.2004
Northern Illinois University
DeKalb, IL01.2004
Skills
- Advanced Microsoft Office Skills
- Word
- PowerPoint
- Outlook
- Excel
- Internet
- Faxing
- Copy machines
- Property Management Software
- Yardi
- RealPage
- Nurse Assistant
- Occupancy Specialist
- Residential Manager Certification
- Active listener
- Problem-solving
- Time management
- Teamwork
- Effective Communicator
- Organizational Skills
- Customer Service Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff management
- Leasing and sales
- Property tours and inspections
- Eviction procedures
- Maintenance scheduling
- Occupancy management
- Administrative support
- Fair housing mandates
- Tenant and eviction laws
- Vendor management
- Multi-family property management
- Financial budgeting and reporting
- Property management expertise
- Marketing and advertising
- Contract negotiation
- Preparing property agreements
- Compliance monitoring
- Property accountability
- Preventive Maintenance
- Software utilization
- Apartment maintenance
- Building operations
- New construction
- Debt control
- Eviction notices
- Work order monitoring
- Unit vacancies
- Lease administration
- Property marketing and promotion
- Fair housing compliance
- Skilled multi-tasker
- Clear communication
- Data entry
- Customer relations
- Critical thinking
- Client relations
- Decision-making
- Relationship building
- Microsoft office
- Property showing
- Administrative leadership
- Creative and adaptable
- Dispute handling
- Monthly fee and payment collection
- Repair planning
Skillslicensescertifications
- Proficient in Microsoft Office, Word, PowerPoint, Outlook, Excel and the Internet
- Able to operate all industry standard faxing and copy machines
- Property Management Software- Yardi and RealPage
- Licensed/Certified Nurse Assistant
- NCHM - Certified Occupancy Specialist
- IREM - Accredited Residential Manager Certification
- Active listener
- Problem-solving
- Time management
- Teamwork
- Effective Communicator
- Organizational Skills
- Customer Service Skills
Timeline
Property Manager
East Lake Management
02.2024 - 09.2024
Multi-Building Property Manager
Catholic Charities of the Archdiocese of Chicago
01.2011 - 03.2023
Billing Specialist
Roseland Community Hospital
03.2007 - 12.2018
Emergency Dispatcher
Phoenix Police Department
01.2006 - 12.2010
Teacher's Assistant
Grandma Jones' Daycare
01.2005 - 12.2006
Shift Manager/Clerk
Popeye's Chicken & Biscuit Restaurant
01.2004 - 12.2005
Cafeteria Attendant
Northern Illinois University Dining Services
01.2002 - 12.2004
Home Health Care Assistant
Addus Health Care
01.2002 - 12.2002
Medical Billing & Coding Diploma -
Everest College
Certificate - nurse's assistant
Samland Institute of Allied Health and Technology
Northern Illinois University
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