Andinet Delesa

• Coordinated discharge planning with patients, families, and community providers to ensure continuity of care and successful transition back into the community.
• Educated patients and family members about medical conditions and mental health, medications, treatments and preventive measures.
• Assessed patients' physical and mental status by analyzing complaints and symptoms.
• Improved patient outcomes by developing and implementing individualized care plans focused on mental health needs.
• Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.

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• Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
• Follow each person's ISP to provide care and support to individuals unique needs, preferences, and strength.
• Care for people with tracheostomy tube, G-tube and diabetes.
• Build trust by establishing a rapport and create a comfortable environment
• Work with family members, caregivers and other health care professionals to provide high quality care
• Keep accurate records of people's with IDD care and progress
• Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.

• Collaborated with other healthcare professionals to provide quality patient care.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
• Recorded details regarding therapies to keep patient charts updated.
• Optimized patient satisfaction through timely response to concerns and effective communication among staff members.

• Established clear communication channels between management and nurses, promoting transparency and open dialogue.
• Coordinated discharge planning efforts with social workers, case managers, and other healthcare professionals to provide seamless transitions of care for patients.
• Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
• Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
• Manage more than 8 nurse aids and nursing activities 62-bed Nursing homes by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
• Show the ability to work with People with IDD living in long term care facility
• Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.

• Improved customer satisfaction by providing prompt and professional service as an Uber Partner
• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.

• Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
• Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.

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• Served meals to residents with IDD( Memory care) in accordance with established schedules and dietary procedures.
• Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Cleaned and organized kitchen, dining and service areas.
• Followed all food safety regulations while preparing meals for patients.
• Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.