Andis Mandili
Queens,USA
Summary
Assistant General Manager–focused hospitality leader with 8+ years of experience across high-volume restaurant operations and international customer service leadership. Brings 6 years at Ohana Japanese Hibachi supporting management and floor operations, 2 years as Floor Manager at Flame Restaurant, and prior experience as a Customer Service Supervisor with Garuda Indonesia Airlines. Proven ability to lead teams, resolve guest issues, and coordinate front- and back-of-house operations to deliver exceptional service and operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Server / Assistant Manager Support
Ohana Japanese Hibachi Seafood & Steakhouse
New York, USA
01.2019 - 01.2025
- Supported General Manager and leadership team in daily restaurant operations within a high-volume hibachi concept.
- Served as floor lead during service, ensuring smooth coordination between servers, hosts, kitchen staff, and management.
- Managed guest escalations and service recovery to maintain high guest satisfaction and brand standards.
- Assisted with staff training, onboarding, and performance support for front-of-house team members.
- Ensured compliance with sanitation, safety, and service standards throughout operations.
- Managed table flow, seating coordination, and service timing to optimize efficiency and revenue.
Floor Manager
Flame Restaurant
New York, USA
01.2017 - 01.2019
- Oversaw daily floor operations, supervising FOH staff during peak service periods.
- Assigned sections, monitored service execution, and ensured consistent guest experience.
- Acted as primary point of contact for guest concerns, resolving issues promptly and professionally.
- Coordinated with kitchen leadership to maintain service flow and minimize delays.
- Supported staffing coverage, shift adjustments, and real-time operational problem solving.
Customer Service Supervisor
Garuda Indonesia Airlines
, Indonesia
01.2010 - 01.2016
- Supervised customer service staff in a fast-paced, high-pressure international airline environment.
- Handled escalated passenger concerns, complaints, and service recovery with professionalism and empathy.
- Coached and supported team members to meet service standards, performance targets, and operational procedures.
- Coordinated with multiple departments to ensure smooth passenger handling and on-time service delivery.
- Maintained high customer satisfaction while upholding brand and safety standard.
Skills
- Assistant General Manager Support
- Floor & Shift Leadership
- Guest Experience & Service Recovery
- Team Supervision & Coaching
- FOH / BOH Coordination
- Conflict Resolution
- High-Volume Operations
- Scheduling & Staff Coverage
- MICROS POS
- Food Safety & Sanitation Compliance
Certification
Food Handling Certification
Timeline
Senior Server / Assistant Manager Support
Ohana Japanese Hibachi Seafood & Steakhouse
01.2019 - 01.2025
Floor Manager
Flame Restaurant
01.2017 - 01.2019
Customer Service Supervisor
Garuda Indonesia Airlines
01.2010 - 01.2016