Andisha Shah
Boise,ID
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Tech and Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
CVS
03.2021 - 12.2021
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Caregiver
Neoly In Home Care
03.2017 - 02.2020
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Customer Service Representative
Licenses Office
11.2018 - 08.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Science - Computer And Information Sciences
California Institute of Arts & Technology
San Diego, CA09.2023
Skills
- Appointment Scheduling
- Information Security
- Call Management
- Data Entry
- Paperwork Processing
- Report Generation
- Documentation
- Administrative Support
- Problem-Solving Abilities
- Computer Proficiency
- Lead Generation
Languages
Hindi
Full Professional
Persian
Native or Bilingual
Russian
Native or Bilingual
Urdu
Full Professional
English
Native or Bilingual
Timeline
Customer Service Representative
CVS
03.2021 - 12.2021
Customer Service Representative
Licenses Office
11.2018 - 08.2019
Caregiver
Neoly In Home Care
03.2017 - 02.2020
Associate of Science - Computer And Information Sciences
California Institute of Arts & Technology