Dispatcher and Customer Serviced
Andja Rodic
MTN Transportation
Fort Wayne,IN
3
Languages
18
Years of experience
Multilingual professional fluent in Bosnian, Croatian, Serbian, and English. Demonstrated strong teamwork capabilities and a high level of responsibility in collaborative environments. Committed to delivering impactful contributions through effective communication and cooperation.
Work History
Dispatcher Clerk, Customer Service
9 Years- Cleaned dishes, utensils, and cookware in MTN Transportation kitchen.
- Sanitized sinks, counters, and dish stations following transportation facility standards.
- Loaded dish machines and monitored wash cycles for safe operation.
- Cleaned dishes, glassware, and utensils for MTN Transportation dining area.
- Operated commercial dish machine in MTN Transportation kitchen.
- Sanitized sinks, counters, and food-contact surfaces after service.
- Facilitated smooth dispatch operations by coordinating with drivers and customers., assisted customer inquiries, and managed front desk communication.
- Coordinated driver arrivals, arranged freight bookings, and kept daily schedules organized.
- Handled company invitations and customer service requests with prompt, professional follow-up.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
Dispatcher
4 Years 4 Months- Dispatching customer service front desk, handling insurance company inquiries and
Dispatcher Coordinator
4 Years 9 Months- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Analyzed customer feedback and provided solutions to improve customer service.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Education
Skills
Front Desk ( answering phone
scheduling appointments and keep everything in order)
Customer Service
Communication
Most important is that I love helping people.
Languages
Croatian
Full Professional
Bosnian
Professional
Serbian
Professional
References
References available upon request.
Timeline
Dispatcher Clerk, Customer Service
MTN Transportation
08.2017 - 08.2026Read More
Dispatcher
M1 Transport
04.2013 - 08.2017Read More
Dispatcher Coordinator
Miky Transport
06.2008 - 03.2013Read More
20 October
05.1989Read More