Andjale Duarte
Kennesaw,Georgia
Summary
I am an organized IT student with over five years of experience in customer service within fast-paced settings, with strong skills in communication and problem-solving. Looking to apply my multilingual skills, attention to detail, and commitment to organization in a clinical front desk role, where I can help support smooth operations and create a positive experience for patients.
Overview
4
4
years of professional experience
Work History
Server
Thrive Restaurant
Atlanta, Georgia
11.2023 - Current
- Delivered top-notch service in a fine dining setting, mastering the art of attentive, personalized customer care to enhance the dining experience.
- Maintained a polished and professional demeanor in a high-pressure environment, ensuring every interaction was courteous, friendly, and respectful.
- Skillfully managed multiple tables during peak hours while upholding restaurant standards for presentation, etiquette, and timing.
Server & Bartender
Mamitaco
Marietta, Georgia
08.2022 - 11.2023
- Provided excellent customer service to ensure satisfaction.
- Interacted with customers professionally in a fast-paced environment, efficiently managing multiple tables, and addressing special requests.
- Maintained professionalism under pressure, resolved conflicts, and ensured customer satisfaction in a team-oriented environment.
Retail Sales Associate
Sephora
Woodstock, Georgia
12.2021 - 07.2022
- Assisted customers with finding the right product for their needs.
- Demonstrated knowledge of store products and services.
- Offered suggestions for additional items that may be of interest to customers.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Hair Salon Receptionist
Ilusions Hair Salon
Ashburn, VA
02.2021 - 11.2021
- Provided information regarding services, prices, and appointment scheduling.
- Assisted with clerical tasks such as filing, faxing, copying, and answering phones.
- Processed payments for services rendered using cash register system.
- Scheduled appointments using an online booking system.
- Managed incoming calls from potential clients inquiring about services offered by the salon.
- Followed up with customers after their visits to ensure satisfaction with the services they received.
- Handled customer complaints in a timely and efficient manner.
Education
Information Technology
Kennesaw State University
Kennesaw, GA05-2028
Skills
- Customer service and communication: Excellent verbal and written communication skills, fluent in Spanish, Portuguese, and English, skilled at handling inquiries, resolving complaints, and providing a welcoming environment
- Organizational skills: strong time management, ability to prioritize tasks, maintain records, and manage front desk operations efficiently
- Technical proficiency: Basic knowledge of office software (Microsoft Office Suite), data entry, and appointment scheduling systems
- Professional qualities: fast learner, highly organized, and a strong commitment to professionalism and confidentiality in all interactions
Timeline
Server
Thrive Restaurant
11.2023 - Current
Server & Bartender
Mamitaco
08.2022 - 11.2023
Retail Sales Associate
Sephora
12.2021 - 07.2022
Hair Salon Receptionist
Ilusions Hair Salon
02.2021 - 11.2021
Information Technology
Kennesaw State University