Andjela Andrejevic
Kragujevac
Summary
With 3+ years of experience in the USA market and a commitment to industry and company ethics, I offer a valuable skill set to any organization. Proven ability to execute best claim practices, investigate situations, and resolve issues efficiently, following company and regulatory guidelines. Strong organizational skills, attention to detail, and extensive experience in handling customer inquiries and transactions contribute to my reliability and effectiveness as a professional.
Overview
3
3
years of professional experience
Work History
Safety and Claims Specialist
JDM Expedite LLC
11.2023 - Current
- Conducted pre-employment screenings (MVR, PSP, ClearingHouse, drug tests) and uploaded DQF documentation
- Collaborated with all team members to optimize claims handling procedures, resulting in improved productivity
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently
- Demonstrated adaptability by successfully managing a diverse range of claim types, including property damage, bodily injury, liability and cargo claims
- Filling and following up on claims from start to close
- Maintained accurate records of all claims activities
Claims specialist
Compass United Carrier / Compass Holding LLC
06.2022 - 11.2023
- Created and developed new claims processes and procedures within the company
- Calling to provide support and guidance to drivers during/after accidents which resulted in drivers being calm and cooperative
- Analyzed complex claims to determine the value and appropriate settlement amounts which resulted in lowering unnecessary repair costs
- Maintained accurate records of all claims activities from start to close
- Negotiated with claimants and assisted attorneys in resolving claims
- Analyzed claims data to identify patterns and trends which resulted in a lower number of claims and faster closing of a claim
- Uploading & maintaining all DQF items into multiple systems and past employment verification of drivers
Recruiter
Compass United Carrier / Compass Holding LLC
12.2022 - 06.2022
- Identified and recruited top talent for key positions, resulting in a 203 increase in the hiring rate
- Built relationships with hiring managers to gain a deep understanding of their hiring needs and identified goals for each month and quarter
- Analyzed data and metrics to assess the effectiveness of recruiting efforts and identify areas for improvement
- Developed and maintained employer branding initiatives to increase awareness of the organization
- Implemented a referral program that increased the number of referrals by Y03
- Collaborate with other departments, such as Operations and Safety, to stay up to date with driver recruitment process
Physiotherapist
University Clinical Center Kragujevac
04.2022 - 09.2022
- Utilized manual therapy techniques to reduce pain and improve mobility
- Developed and implemented therapeutic exercises to improve range of motion, strength and balance
- Provided patient education on injury prevention, exercise, posture and ergonomics
- Documented patient progress in medical records, ensuring accuracy and compliance
- Created and maintained detailed patient records and documentation
- Adapted treatment plans to accommodate changes in patient condition or preferences
- Monitored patient progress and reported changes in patient condition to other healthcare professionals
Brand Ambassador
Poliplan 1to1
07.2022 - 01.2022
- Developed and implemented a brand identity strategy, resulting in increased brand recognition and loyalty
- Coordinated with cross-functional teams to ensure brand consistency across all channels
Education
Physiotherapist -
University Clinical Center Kragujevac
09.2022
Bachelors degree -
Faculty of Medical Sciences University of Kragujevac
10.2021
Highschool degree -
Druga kragujevačka gimnazija
05.2012
Skills
- Critical thinking and problem solving
- Effective Time Management
- Adaptability
- Ability to Multitask
- Fast Learner
- Communication Skills
- Ability to Work in a Team
- Microsoft Office
- Customer Service
Languages
English
Advanced
C1
Spanish
Intermediate
B1
References
References available upon request
Timeline
Safety and Claims Specialist
JDM Expedite LLC
11.2023 - Current
Recruiter
Compass United Carrier / Compass Holding LLC
12.2022 - 06.2022
Brand Ambassador
Poliplan 1to1
07.2022 - 01.2022
Claims specialist
Compass United Carrier / Compass Holding LLC
06.2022 - 11.2023
Physiotherapist
University Clinical Center Kragujevac
04.2022 - 09.2022
Bachelors degree -
Faculty of Medical Sciences University of Kragujevac
Highschool degree -
Druga kragujevačka gimnazija
Physiotherapist -
University Clinical Center Kragujevac
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