Andrea Welch

• Welcoming clients, understanding their needs, and recommending suitable products to enhance their beauty routines.
• Staying up to date on the latest beauty trends and product launches to educate clients effectively to maximize sales, create a positive shopping experience and build customer loyalty.
• Monitored customer satisfaction levels through surveys and feedback forms.
• Prepared product training materials for sales teams and customers.
• Collaborated with marketing, engineering, and operations teams on product development initiatives.
• Liaised between customers, sales staff, and internal departments when necessary.
• Supported sales team members to drive growth and development.

• Monitored compliance with safety regulations and quality standards during transport operations.
• Assisted in the development of logistics strategies to support business growth and expansion.
• Efficiently managed and processed parcels
• Diligently maintained the smooth flow of operations by ensuring attention to detail, teamwork, communication, and time management and are efficient

I was promoted from the Product Consultant position to a supervisor role. While still maintaining my previous responsibilities, I also gained several new responsibilities. Being the most senior associate at my store has allowed me to become a floor lead.

• Responsible for making sure our team provides a legendary customer service experience.
• Ensure the staff follows all health and safety guidelines and protocols pertaining to Covid-19; including social distancing, hourly cleaning, and sanitizing commonly touched surfaces.
• Coordinating day to day operations; such as keeping up with sales for the day and month, merchandise loss, stock ledger updates, processing inventory losses, and making sure we have supplies needed for the floor.
• Responsible for weekly and monthly merchandising updates which requires a lot of attention for detail.
• Contribute to the hiring process such as observing interviews and on-boarding.
• Provide leadership and direction to our team.
• Contribute to training, mentoring, and motivating employees to maximize team productivity.
• Accurately manage shipment processing, providing direction to associates and overseeing inventory activities.

I deliver an excellent customer experience. While going above and beyond by assisting my customers, I maintain a high satisfactory score through customer surveys. I provide a pleasant shopping experience for our clients.

• Achieved excellent sales average through a friendly and enthusiastic approach to upselling.
• Demonstrated capability to resolve customer issues, communicate effectively, and adapt to busy and high volume crowds.
• Always meeting my weekly and monthly goals, including credit card applications, loyalty card sign ups, and survey scores.
• Acknowledged for exceeding goals by receiving several Certificates of Recognition from the EVP of JCPenney Stores.
• Ranked in the top 10% in the company for online sales and became a "Gold Member".
• Received bonuses for each of my Annual Employee Reviews.
• Enjoy researching new products in order to better inform my clients and help drive sales.
• Make store wide announcements to highlight products featured in my department.
• Operate register transactions while accepting cash and credit cards.