Andora Wakeman
112 Monitor Road, Portsmouth,VA
Summary
Dynamic healthcare professional with extensive experience as a Hospital Corpsman in the US Navy, skilled in emergency medical response and patient record documentation. Proven ability to enhance patient care through effective communication and compliance with HIPAA regulations, while maintaining meticulous attention to detail in medical records and insurance verification.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Hospital Corpsman
US Navy
02.2014 - 06.2024
- Full-time 40 hours per week.
- Maintained detailed records of patients' medical histories, exam findings, and treatment plans to facilitate efficient communication among healthcare team members.
- Monitored vital signs and documented temperature, pulse, and blood pressure to assess patient condition.
- Assisted in medical examinations, treatments, and procedures for diverse conditions and patient populations.
- Rendered emergency medical treatment and administered immunization programs.
- Participated in ongoing professional development opportunities to stay current on industry best practices, ultimately elevating the quality of patient care provided.
- Updated medical records in EMR system and double-checked data for accuracy.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance with all coding guidelines.
- Collaborated closely with healthcare providers to obtain accurate patient information for proper code assignment.
- Inpatient coding of medical records using the International Classification of Diseases (ICD-9-CM/ICD-10-CM) for diagnosis, and ICD-10-PCS for operations and/or procedures
Dental Hygienist
Dr. Jerry Thomley
10.2010 - 02.2014
- Full-time 40 hours per week.
- Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
- Educated patients on proper brushing and flossing techniques to promote long-term oral health.
- Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
- Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
- Supported office administrative tasks such as answering phone calls, scheduling appointments, and handling insurance billing inquiries when needed.
Dental Assistant
Smile Makers
11.2009 - 10.2010
- Full-time 40 hours per week.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Dental Assistant
Airway Heights Dental Center
06.2008 - 09.2009
- Full-time. 40 hours per week.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Posted and adjusted payments from insurance companies.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Education
Bachelor of Science - Health Sciences
Southern New Hampshire University
Hooksett, NH09-2025
Skills
- Emergency medical response
- Basic life support
- Emergent care
- HIPAA compliance
- Medical record documentation
- Payment posting
- Insurance verification
- Claim submission
Certification
- Certified Dental Assistant - 2007-Present
- BLS Certification Aug 2025-Aug 2027
Timeline
Hospital Corpsman
US Navy
02.2014 - 06.2024
Dental Hygienist
Dr. Jerry Thomley
10.2010 - 02.2014
Dental Assistant
Smile Makers
11.2009 - 10.2010
Dental Assistant
Airway Heights Dental Center
06.2008 - 09.2009
Bachelor of Science - Health Sciences
Southern New Hampshire University
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