André Hunt
Summary
IT Technician with a strong background in Customer service. Very versatile and forward thinking. Adept at not only learning new technologies but also an extremely efficient technical mentor always willing to teach and share knowledge.
Overview
9
9
years of professional experience
Work History
IT Hardware Field Technician
Access Business Systems
10.2021 - 04.2023
- Configured personal computers, laptops, and printers as per specific requests
- Organized and responded to IT service requests via Peregrine, ServiceNow and BMC TrackIT
- Managed the installation of components and machinery
- Executed large-scale departmental relocations
- Provided assistance and service to a wide user-base
- Cultivated positive and enduring client relationships
- Communicated with customers to provide updates, gather information and resolve issues
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
Mobile Expert
TCC Wireless
02.2021 - 09.2021
- Operated POS systems and remained up to date on system upgrades/policy changes
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Resolved service and technical problems for customers by asking clear and specific questions.
- Maintained sound knowledge of company product suites.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
HP Technician
JPMorgan Chase
10.2014 - 08.2016
- Utilize Customer service skills to provide exceptional end user support.
- Performed repairs on Dell & Hewlett Packard PCs and Laser Jet printers
- Provided technical support for a large user-base
- Troubleshot and performed minor dell, hp and Lenovo laptop repairs
- Conduct workstation and printer relocations
- Organized and managed daily assignments and projects
- Updated and replaced outdated drivers and software for computers and office machines.
Education
Medgar Evers College Preparatory School
Brooklyn, NYSkills
- Hardware: IBM compatible PC's (Lenovo, HP, Dell), HP LaserJet printers, Lexmark printers, RICOH printers
- Software: Microsoft Office 97-2021/Office 365 ServiceNow & Peregrine ticketing systems
- Interpersonal: Readiness to adapt and contribute in any capacity for the benefit of the team Adept at building and maintaining customer and colleague relationships Proficient in client/customer interaction Demonstrated ability to connect with and influence others
- Strong background in Customer Service
Timeline
IT Hardware Field Technician
Access Business Systems
10.2021 - 04.2023
Mobile Expert
TCC Wireless
02.2021 - 09.2021
HP Technician
JPMorgan Chase
10.2014 - 08.2016
Medgar Evers College Preparatory School