Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andra Batu

Sunnyside,NY

Summary

Dynamic General Manager with extensive experience at Compass Group excelling in P&L oversight and event coordination. Proven track record in enhancing operational efficiency and cultivating strong customer relationships. Skilled in budget management and team leadership, successfully launched culinary programs that elevated guest experiences and drove profitability.

Overview

19
19
years of professional experience

Work History

General Manager

Compass Group (SONY)
New York, USA
10.2022 - Current
  • Manage day-to-day operations at the Sony Corporate office which includes Cafeteria, Upscale Sushi Restaurant and Events and Catering department.
  • Oversee all P&L and budgeting as it pertains to the account, including weekly client billing.
  • Conduct HR functions including hiring, progressive counseling, terminations.
  • Oversees scheduling, payroll, and team training and building.
  • Daily focus on maintaining excellent relationships with customers, guests and Client (Sony) as well as other departments.
  • Responsible for rolling out new culinary programs in conjunction with Company marketing and culinary team.
  • Successfully opened Sony Club, creating SOP’s, service manuals, reservation systems and menu planning.

Assistant General Manager

Upland (Starr Restaurants)
New York, USA
09.2020 - 10.2022
  • Responsible for the daily operation of the restaurant, hiring, training and scheduling all FOH staff members.
  • Delivered weekly financial reports and weekly payroll for both FOH and BOH staff.
  • Act as a liaison between events team and restaurant managers, conduct all private events and menu planning.
  • Performed daily FOH and BOH checks, securing that the restaurant is in compliance with DOH regulations.
  • Acted as liaison between restaurants, marketing, and HR team.

Restaurant Manager

Pastis (Starr Restaurants)
New York, USA
09.2019 - 03.2020
  • Directed and overseed all activities in accordance with standardized policies in order to provide efficient, friendly services and profitable operations.
  • In charge of distributing daily opening and closing financial reports, including sales forecast, labor distribution and comps allotment.
  • Performed daily FOH and BOH checks, securing that the restaurant is in compliance with DOH regulations.
  • In charge of reservations department and training team to maximize reservations.
  • Responsible for conducting private events and acted as liaison between Starr’s sales team and Pastis management.

Assistant General Manager / Events Manager

Moby’s
East Hampton, USA
04.2019 - 09.2019
  • Part of the opening team for summer 2019. Assisted general manager with all pre-opening procedures, hiring staff, creating training materials and steps of service.
  • Oversee the operations of the restaurant, working to maximize profitability while upholding the company’s mission, quality and guest experience standards.
  • Responsible for the restaurant’s private event space and group dining bookings, manage event calendar, create BEO’s and successfully manage all on site events.

Operations Manager

Harry’s
New York, USA
06.2017 - 02.2019
  • Responsible for the daily operation of the restaurant, including opening and closing, assisting staff throughout lunch and dinner services.
  • Handle tips distribution and process weekly payroll and scheduling for FOH staff.
  • Train, coach and oversee all FOH staff members including hiring, onboarding, orientation and training schedules.
  • Supervise opening of new Concierge department, implemented SOPs for both host and concierge departments.
  • Keep a weekly inventory of liquor and wines.
  • Handle customer complaints and relations.
  • Conduct daily pre-shift meetings, arrange large party reservation seating, assign floor plans and coordinate private events.

Maître D’ / Events and Reservations Manager

ABC KITCHEN (Jean Georges)
New York, USA
11.2013 - 06.2017
  • Organized greeting and seating of all guests and manage hosts to ensure they are meeting ABC Kitchen’s standards of service.
  • Ensure delivering consistent highest quality of service to guests.
  • Implemented quick and efficient decisions based on guest and/or restaurant needs.
  • Adjusted as needed to the demands of our high-profile VIP clientele.
  • Maintained guest relationships to promote repeat business.
  • Ensured distribution of critical guest information such as allergies, dining preferences and VIP status are shared with all management, wait staff and kitchen.
  • Assisted Events Manager during busy holiday season with booking events and guest inquiries, onboarding new hires and conducted weekly orientation for all three ABC Restaurants.
  • Handled guest complaints and charge backs.

Maître D’

BLT FISH (BISTRO LAURENT TOURONDEL)
New York, USA
08.2006 - 10.2013
  • Managed reservations, seating arrangements and party details.
  • Served as liaison between the general manager and staff, as well as between the corporate office and restaurant management.
  • Trained, managed, and arranged scheduling for reservations and host staff.
  • Processed new employee enrollments.
  • Assisted dining room manager with various daily reports and tip handling.
  • Resolved customer complaints and operational discrepancies.
  • Created and distributed press kits and promotions to hotel concierges throughout the city.
  • Kept inventory of all dining ware and reordered supplies as needed.

Education

BBA - Business Administration and Management

Baruch College
New York, NY

Skills

  • Customer service
  • Team leadership
  • Crisis management
  • Event coordination
  • Purchasing
  • Operation
  • OpenTable
  • Resy
  • Aloha
  • Micros
  • Salido
  • ADP
  • Avero
  • Celebrity clientele
  • Marketing
  • Scheduling
  • Inventory
  • Microsoft Office
  • Performance Management
  • Payroll
  • Training & Development
  • Menu Planning & Design
  • Budget management
  • Culinary program development
  • Operational efficiency
  • P&L oversight
  • Financial reporting

Timeline

General Manager

Compass Group (SONY)
10.2022 - Current

Assistant General Manager

Upland (Starr Restaurants)
09.2020 - 10.2022

Restaurant Manager

Pastis (Starr Restaurants)
09.2019 - 03.2020

Assistant General Manager / Events Manager

Moby’s
04.2019 - 09.2019

Operations Manager

Harry’s
06.2017 - 02.2019

Maître D’ / Events and Reservations Manager

ABC KITCHEN (Jean Georges)
11.2013 - 06.2017

Maître D’

BLT FISH (BISTRO LAURENT TOURONDEL)
08.2006 - 10.2013

BBA - Business Administration and Management

Baruch College

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