Susan Wilson

Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships. Fully committed to following company procedures and winning loyal customers. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

• Help Desk Certification, Axelos - (2022)
• Certified Client Service Professional (CCSP) - (2018)

• Capable of handling a variety of disputes and facilitating quick and efficient resolutions over the phone.
• Proven ability to multitask and use multiple phones and other technical devices while providing exceptional customer service.
• Proficient understanding of Microsoft Word, Excel and Access.
• Knowledgeable of common office electronics and tech support.
• Passionate about promoting lasting customer satisfaction.
• Can utilize upselling prowess to sell additional products to customers or clients after providing assistance.
• Able to enter large quantities of data into a computer and retrieve important information in a brief period of time.
• Capable of entering data while remaining online with several customers at once.
• Strong verbal communication skills allow for the fostering of strong bonds with customers during all interactions.
• Able to thrive and meet company standards in a busy call center environment both alone and in a team setting.
• Successful at satisfying different types of customers with creative and knowledgeable solutions.