Andra Henke
Meadowview,VA
Summary
Proven leader and adaptive professional, excelled at Blood Eagle Coffee Company by enhancing customer loyalty through exceptional service and efficient POS operation. Skilled in team leadership and creative problem-solving, consistently met tight deadlines at All Things Custom, ensuring quality and productivity. Demonstrates exceptional customer service and professional demeanor, driving results and fostering team success. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following proper guidelines. Pursues every opportunity to support team members and proactively address issues.
Overview
1
1
year of professional experience
Work History
Barista
Blood Eagle Coffee Company
04.2024 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Used POS system to accurately enter orders and process payments.
Embroidery Machine Operator
All Things Custom
10.2023 - 03.2024
- Consistently met tight deadlines while maintaining a high level of quality control over finished embroidered pieces.
- Operated computerized embroidery machine to complete work to order specification.
- Tracked and restocked production supply and inventory of thread and material.
- Assisted in inventory management, ensuring adequate supplies of materials for seamless production continuation.
- Achieved consistent results by properly aligning fabrics on the embroidery hoop before starting each project.
- Optimized embroidery machine processes through careful calibration and monitoring, ensuring the highest stitch quality in each project.
- Maintained a clean and organized work environment, ensuring safety compliance and efficient workflow.
- Maximized productivity through skillful prioritization of tasks based on urgency and complexity of each project.
Prep Line Cook
Damascus Diner
05.2023 - 10.2023
- Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
- Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
- Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
- Demonstrated adaptability during peak hours by efficiently handling high-volume orders without compromising quality or speed of service.
- Reduced food waste by implementing proper storage techniques and monitoring expiration dates.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Patrick Henry High School
Glade Spring, VA05.2020
Skills
- Friendly and outgoing
- Team Leadership
- Adaptive and creative
- Exceptional customer service
- POS System Operation
- Professional Demeanor
Timeline
Barista
Blood Eagle Coffee Company
04.2024 - 08.2024
Embroidery Machine Operator
All Things Custom
10.2023 - 03.2024
Prep Line Cook
Damascus Diner
05.2023 - 10.2023
High School Diploma -
Patrick Henry High School
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